UPS New Customer Service - Page 3

qvcaddition · ‎03-10-2010

@KatieB wrote:
@qvcaddition wrote:
My QVC Pkg. Arrived today, box smashed, set and have opened. Fortunely everything inside ok. It was all glass bottles.
@qvcaddition I had a package delivered like that too. But it was certainly not UPS's fault. It was the way QVC chose to package the items. QVC decided to package two orders in one huge, huge, huge box. A box that would be large enough to hold a human child. No packaging material in the box. So the smaller boxes just moved around in the large box. The box was barely taped up. When I received the box it was pretty beat up and partially opened for that reason.

I'm pretty sure that UPS didn't package QVC's merchandise for shipment.

I understand. This was a small size box with the Este Lauder TVS. I could have been they way it came from their place, but I have always ordered from EL and there packages have always arrived beautifully wrapped, but warehouse could have been different. The good news is, nothing inside was broken, just a messy wet box.

Kachina624 · ‎03-10-2010

@Foxxee wrote:
Why all these companies transferring their CS to foreign countries ....mostly India, is because they accept much lower wages.

IMO, cheapskate American companies should move to a foreign country if they don't want to support American workers. See how they like it there, particularly under a Communist regime like China. I wouldn't let them return either.

@Foxxee I hear the Philippines is the latest country to enter the call center business. They also work cheap.

New Mexico☀️Land Of Enchantment

Foxxee · ‎10-03-2014

@Kachina624 wrote:

@Foxxee wrote:
Why all these companies transferring their CS to foreign countries ....mostly India, is because they accept much lower wages.

IMO, cheapskate American companies should move to a foreign country if they don't want to support American workers. See how they like it there, particularly under a Communist regime like China. I wouldn't let them return either.

@Foxxee I hear the Philippines is the latest country to enter the call center business. They also work cheap.

@Kachina624

Nothing surprises me anymore.

shoekitty · ‎03-10-2010

@PickyPicky3 wrote:
I mentioned in another thread that UPS customer service is now done by an overseas call center. I just spent an hour dealing with an issue with them and was transferred 11 times (!!) without having my problem resolved. Because this affects almost all of us, an official alert is a good idea.

This must be the same overseas call center company T-Mobile uses. Employees are polite and seem anxious to help, but nothing gets done. Either you are told your problem will resolve within 24 hours (and it doesn't), or you get transferred, or hung up on if you ask a difficult question ( I asked the name and country of the call center company). It's as if employees are trained to divert rather than solve problems. To not think.

Specifically, I renewed my MyChoice Premium and it was charged to my credit card but it did not go through the UPS system. It wouldn't work. The call center could neither fix the problem nor refund my money. I was forced to alert my bank.

What a shame. I can't believe this will save UPS money.

Shoekitty said: This must be the same customer service FedEx uses. Whoops, My. Ad, I forgot. FEDEX DOES NOT HAVE CUSTOMER SERVICE. They do have a robot if it is a simple question