UPS Has Basically Quit Delivering to My Area!!!!!

Sooner · ‎03-10-2010

UPS has three packages of mine scheduled to be delivered to their store a couple of miles from my house because we were going out of town. Turns out we are NOT going out of town but the packages were not delivered to the store either--they have been sitting in a regional center for three days.

I get messages that the delivery address is not available, called and was told the UPS Store can't take any more packages, so nobody knows when my things will be delivered or where!!!! They offered no options or help except to say that I can go to the regional center 18 miles away and SEE IF THEY ARE THERE!

Have any of you experienced this??? They basically don't know or care where it is, where it will be delivered or when! And now I can't change anything online!

MyGirlsMom · ‎03-09-2010

Can you call the regional center to verify your packages are there? That way you can ask them to set your things aside because you will be picking them up.

Keep Your Face To The Sunshine and You Will Not See The Shadow

chickenbutt · ‎03-09-2010

Wow, no, I haven't had that happen.

Not that it should matter, but do you live out in the sticks?

It's sounding more and more like UPS is overwhelmed this holiday season. I wonder if somebody decided not to spend the money to increase payroll as much as they should have, this time around.

We aren't having any delivery problems, but I am not getting my emails this week for some reason. Since I have an account I always get emails whenever a parcel is shipped to me, then on the day before scheduled delivery, then ON the day of scheduled delivery. Then, another email for 'delivered'. But the last two days, and I have several parcels coming this week, no emails.

One package arrived a day early, though. I'm not in sticksville, but I live at the west part of a small city.

momtochloe · ‎11-03-2013

I hate to say this but I think the more ways UPS and other delivery services try to squeeze more pennies out of their delivery costs it leaves their customers more and more frustrated with delivery delays or altogether missing shipments. I appreciate the innovations like having the option of having your packages delivered to a safe place like a store to cut down on theft . . . . I guess this is another set of bugs that need to be shaken out of a new system . . . sigh.

Tribesters · ‎03-10-2010

Well that would be frustrating! I think they only hold them so long so make sure they don't send them back on you.

I've had some packages lately that took an extra day & a hold for pickup one that they couldn't find. I know the lady that works there & had seen the UPS driver earlier in the day & he told me it was there. She went back & looked again & found it.

Annabellethecat66 · ‎03-12-2010

So they don't come to your house, yet they come to my house as much as 3 (yes, 3) times a day. Go figure!

My friend and neighbor walks in our neighborhood all hours of the day and she's seen them deliver to my house! She'll call me and say, "You have packages outside your door (I'm home) and I'll get them. Then later in the day, same thing. Now that Christmas is here they're up to 3 times a day at times!

We've talked about how wasteful it is because I thought they were doing something where they only make left or right turns and then we find out they are riding in the neighborhood over and over!

It's different carriers (the one's I've seen). I don't understand it.

Mominohio · ‎08-08-2010

@momtochloe wrote:
I hate to say this but I think the more ways UPS and other delivery services try to squeeze more pennies out of their delivery costs it leaves their customers more and more frustrated with delivery delays or altogether missing shipments. I appreciate the innovations like having the option of having your packages delivered to a safe place like a store to cut down on theft . . . . I guess this is another set of bugs that need to be shaken out of a new system . . . sigh.

@momtochloe

You have pretty much hit the nail on the head.

Delivery problems always present this time of year.

More and more people are shopping online, and more and more packages are in the system. Even with all the effort, the system often cannot handle the volume thrown at it this time of year.

UPS and other carriers are constantly 'upgrading' and changing their systems. They often aren't working in practice they way they 'should' in theory, and they keep things in place that probably they shouldn't.

Then there is weather, and beyond everyone's control, that prevents things from running as they should.

Add to that the massive number of temporary employees they hire this time of year, who don't really know everything they should, and you have missteps.

My husband works for UPS and he always says, they'll "trip over a dollar to pick up a dime".

He feels they are way too management heavy, and every one of them needs to justify their worth, and do so by making rules/practices/ policies to justify their being there, rather than what is effective and efficient.

chickenbutt · ‎03-09-2010

(Response to Annabelle's post)

Well, if it's different carriers doesn't that make sense? There is no way that FedEx is just going to give parcels to UPS to delivery, or vice versa, etc, since they are going to be in the neighborhood.

Sometimes I have parcels with USPS, UPS, FedEx, and/or Ontrac but they never share their deliveries.

The only exception to that, of course, is that stuff like SurePost, etc, where the shipper gets a deal to have UPS or FedEx dump parcels at the USPS for delivery. Otherwise, each carrier is a completely separate company.

GCR18 · ‎07-03-2013

It's a pain, but I think I'd go to the regional center.

Sooner · ‎03-10-2010

@MyGirlsMom wrote:
Can you call the regional center to verify your packages are there? That way you can ask them to set your things aside because you will be picking them up.

NO, I'm not going to drive 20 miles to a not-so-lovely part of town and stand in line with I'm sure a LOT of other people for them. I don't care when they deliver them or if by this time.

I didn't pay for 2-day shipping to trot up there and stand in line to get them. This is the stupidist thing I've ever heard of. If you could change the delivery address now, but you can't go online and do that, and I was on the phone for 30 minutes to talk to some hateful person who told me tough luck. Now is that service or what? And I paid $12 extra for shipping for 2 of the hijacked ones! So NO I'm not going to get them.