This Really Bugs Me

Jordan2 · ‎03-16-2010

During the It Cosmetics show I heard Jacque say if your new to QVC you get $5 off your first order. I'm a long time loyal customer, where's my $5? The cable company does the same thing. New customers get the best deal. I'm with TWC, now Spectrum for almost 16 years. When my promo year is up I have to beg and stand on my head for them to finally do me the"favor" of allowing me to pay what I currently paid($200 a month). Why don't companies value their loyal customers?

CatLoverDogsToo · ‎03-10-2010

I find it annoying too. It costs companies more to attract new business, but they refuse to give "incentive deals" to long-standing customers. The only business that I have found that does give a "reward" of this type is a cable radio and news station that I subscribed to when it first started. My fee per year has stayed the same as when I joined, despite the increase in subscriber fees for new viewers/listeners. I'd mention the name of it, but that would probably start a firestorm of nasty comments. For me it has been well worth the money, lots of great information, entertainment and history programs as well as comedies.

“The price of light is less than the cost of darkness.”
– Arthur C. Nielsen

Kachina624 · ‎03-10-2010

When DirectTV has had these promotions, I've called and asked for it too. I've always gotten it, the last time for five years. You won't get it unless you ask. Who care about QVC's piddly $5? I'd be embarassed to mention it.

New Mexico☀️Land Of Enchantment

PamBeesley · ‎03-09-2010

I am not sure that it bugs me, but I do agree that loyal customers should be rewarded also. I do think that for a company this large making the kind of money they do a $5 incentive is laughable ..

KOHLS and Macys both send birthday coupons for $10 or $20 EVERY year during your birthday month. Plus Kohls sends you a gift for your Anniversary ( of the month you signed up for their card.)

Swissguy · ‎02-12-2017

I have platinum status on the Sisley website and that comes with lots of wonderful perks including a free beauty subscription each month.

I do think QVC would benefit by doing a similar customer loyalty program. Something that encourages repeat business and makes people feel special for being a loyal customer!

truffle · ‎01-04-2016

@Jordan2 wrote:
During the It Cosmetics show I heard Jacque say if your new to QVC you get $5 off your first order. I'm a long time loyal customer, where's my $5? The cable company does the same thing. New customers get the best deal. I'm with TWC, now Spectrum for almost 16 years. When my promo year is up I have to beg and stand on my head for them to finally do me the"favor" of allowing me to pay what I currently paid($200 a month). Why don't companies value their loyal customers?

There's definitely something wrong with Qvc and its management level decisions! Telling us that the Insider link is not there anymore....oh yes it is, if you have it which I do!!! Not sending out the Insider Magazine anymore. Telling us its impossible to give us shipping options....hunh?? Just call USPS or UPS and tell them you have a package to ship. How hard is that???? Those new customers will soon find out why they were bribed.

CatLoverDogsToo · ‎03-10-2010

@Kachina624 It isn't about the $5. It is about more than that. You can barely buy a cup of coffee for that now. It is the lack of most businesses doing "nice little things" to keep existing customers. I have called and requested the "sweetheart" deals that Mediacom or WOW gives new customers and never once have they given me the "new customer deal".

To give you an idea: WOW! gives new customers, cable with DVR and premium movie channels, internet and phone for $99 for 2 years. I was paying $178/month for cable with no premium channels and no DVR, internet and phone. I did call and the "best they could do was $168. Not good at all. I canceled. Now all I have is internet.

I guess you either are very good at bargaining or they need to keep existing customers in your area. They don't in mine, we are a military town and there is a constant influx of new people.

I haven't missed cable.

I buy very little from QVC now, just things I know I want and wouldn't have to return.

“The price of light is less than the cost of darkness.”
– Arthur C. Nielsen

Mellie32 · ‎03-13-2010

$5??? Is this 1973?

If QVC really wants more business, they'd get with the program and offer free shipping on orders over $100, gifts with purchase and/or a point program. I rarely ever buy from QVC because Ulta has free shipping and deals all the time. And my Ulta order would get to me before my QVC order even got out of processing.

Jordan2 · ‎03-16-2010

I'm sorry, but I wouldn't say no to a $5 savings. HSN sent me a coupon today for 25% off an item, good for 2 days. HSN does this often, why can't QVC do the same?

GSPgirl · ‎01-03-2012

@Jordan2 wrote:
During the It Cosmetics show I heard Jacque say if your new to QVC you get $5 off your first order. I'm a long time loyal customer, where's my $5? The cable company does the same thing. New customers get the best deal. I'm with TWC, now Spectrum for almost 16 years. When my promo year is up I have to beg and stand on my head for them to finally do me the"favor" of allowing me to pay what I currently paid($200 a month). Why don't companies value their loyal customers?

In the meantime I received a 25% coupon at HSN for their 40th anniversary.