Community Chat

[Katcat1]

Just an expression.  However, I cancelled a pair of shoes because I saw another pair I liked more.  What happens - the Q shipped my cancelled shoes.  Of course, they will pay for return shipping.  I check my order status daily when I have orders.  The Q has not been sending cancelled emails not sure what is going on.  

[Venezia]

Are you sure there's nothing something wrong with your email?  Maybe things are getting sent to the spam folder or blocked somehow?

You've started a thread about a problem with shoes from JCPenney, too, saying you didn't get any emails.

Just a thought.  You're certainly not having luck with shoe orders, are you?  

[chrystaltree]

I cancelled two things last week and Qvc sent me the emails less than an hour after I cancelled.  Just as they always do.

[Katcat1]

@chrystaltree,  You're lucky.  Sometimes they send them to me and sometimes they do not.

[Blingqueen023]

For what it's worth the Q doesn't send me the emails anymore when I cancel an item and they also don't send me emails when I make my payment on my bill online either anymore.  So far when I cancel, they haven't shipped out a canceled item.  

[StraytoStay]

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@Blingqueen023 wrote:

For what it's worth the Q doesn't send me the emails anymore when I cancel an item and they also don't send me emails when I make my payment on my bill online either anymore.  So far when I cancel, they haven't shipped out a canceled item.  

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I noticed that ,too, about not getting an email saying my payment went through. But I've had a couple cancelled orders still ship. If its a TSV they seem to be sent out fast so it was just missed. Once I cancelled an order, then they sent me a letter( in the mail) stating It was shipped even though I cancelled and my shipping costs would be reimbursed. Since, I've been more careful deciding to order I haven't in a while.

[Blingqueen023]

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@StraytoStay wrote:

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@Blingqueen023 wrote:

For what it's worth the Q doesn't send me the emails anymore when I cancel an item and they also don't send me emails when I make my payment on my bill online either anymore.  So far when I cancel, they haven't shipped out a canceled item.  

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I noticed that ,too, about not getting an email saying my payment went through. But I've had a couple cancelled orders still ship. If its a TSV they seem to be sent out fast so it was just missed. Once I cancelled an order, then they sent me a letter( in the mail) stating It was shipped even though I cancelled and my shipping costs would be reimbursed. Since, I've been more careful deciding to order I haven't in a while.

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@StraytoStay  OMGosh, Just recently I ordered an Isaac Cardigan in the olive color and cancelled it twice because there's an upcoming Denim & Co tsv cardian  I ordered that instead but noticed that the one from D&Co was like a dress on the model in the picture.  I ended up cancelling that one and re-ordering the Isaac one because it was much shorter in length.  Keeping my fingers crossed I only receive the Isaac one ONCE! lol lol

[PinkSunset]

I rarely shop at QVc but on the rare occasion I have, I bought a pair of Halston joggers, the order sat in process for 4 days. I decided to cancel as I changed my mind. I canceled and got an immediate your order was successfully canceled on their website. I took a screenshot of that and pasted it into my files, 

No further email received nor needed. In the event they ship it, I email QVC Customer service, attach a screenshot of that cancellation and get their response to mail back using their label with no charge of course. 

I use a Q card for purchases so the charge goes to that and takes a couple weeks to get the credit. So? I haven't paid for anyting and just wait for the charge to drop off.