There are Secret Shoppers Everywhere!

terrier3 · ‎03-10-2010

Did you know that the people who sell your Medicare policies and the customer service reps are regularly visited by "Secret Shoppers"?

I know they are in stores and restaurants, but until recently I didn't know they are in the health insurance industry.

They are hired by both the insurance companies directly and also by the feds to monitor care.

dooBdoo · ‎06-27-2010

Hi, terrier! I'm a secret shopper! I received an unsolicited request to join, and I've been pleasantly surprised to learn the scope of their watchful eye (and, yes, it includes secret observations and reports about government agencies). I wonder if there are several of these "secret shopper" groups out there?

Few things reveal your intellect and your generosity of spirit—the parallel powers of your heart and mind—better than how you give feedback.~Maria Popova

Photo Donna · ‎03-09-2010

I used to secret shop -- a lot of different businesses.

I was even undercover applying for jobs.

Hey you, get off of my cloud...

Sawn · ‎03-17-2010

Hmm, that sounds like the perfect job for moi. Except, I would like to work for Macy's, Penney's, etc. Lol.

Photo Donna · ‎03-09-2010

On 9/13/2014 Sawn said: Hmm, that sounds like the perfect job for moi. Except, I would like to work for Macy's, Penney's, etc. Lol.

I used to do Macy's and Bloomingdale's Cool

Hey you, get off of my cloud...

jeanlake · ‎03-10-2010

Word in the hallways at work - random phone calls to offices increasing, testing customer service skills via SSs. Request of president of college. Whenever we get stranger calls than normal, we tease one another about the possibility of a SS.

If I managed or owned a business I would absolutely think about using SSs.

"I took a walk in the woods and came out taller than the trees." Henry David Thoreau

tansy · ‎01-02-2011

On 9/13/2014 Photo Donna said:
I used to secret shop -- a lot of different businesses.

I was even undercover applying for jobs.

At a certain chicken sandwich place? Now that would be interesting

dooBdoo · ‎06-27-2010

On 9/13/2014 Photo Donna said:
On 9/13/2014 Sawn said: Hmm, that sounds like the perfect job for moi. Except, I would like to work for Macy's, Penney's, etc. Lol.

I used to do Macy's and Bloomingdale's

Yes, they include everything. Smile

Few things reveal your intellect and your generosity of spirit—the parallel powers of your heart and mind—better than how you give feedback.~Maria Popova

Elstongunn · ‎03-12-2010

Yes, this has been going on for a while and is nothing new. Any and all businesses/industries can and do use them.

Money doesn't talk; it swears. --Bob Dylan

Photo Donna · ‎03-09-2010

On 9/13/2014 tansy said:
On 9/13/2014 Photo Donna said:
I used to secret shop -- a lot of different businesses.

I was even undercover applying for jobs.

At a certain chicken sandwich place? Now that would be interesting

ha! no Macy's

I did the optical dept at Walmart -- got free glasses

Hey you, get off of my cloud...