Community Chat

[World Traveler]

I got that email this morning too. Think it is very nice of them to do that. I only had one auto-delivery that was supposed to ship and didn't, so no mystery as to what product they were talking about.

[rms1954]

Would be nicer if we were all treated with same "thank you" 

[Icegoddess]

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@Venezia wrote:

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@Icegoddess wrote:

I got this E-mail, but no mention of what product I won't be getting.  I'm only on AD for a couple and both are stilll listed as shipping in the next few days.  If it's the PTR Retinol I'm gonna be really mad since they just had it as a TSV and I could've cancelled and gotten the TSV.  I didn't because I was afraid I would end up getting both of them since I knew it was shpping at any time.  Existing orders should take precedence over new orders especially if it's at the same price.

Oh well, maybe he'll do it again next year at a good price.

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@Icegoddess - I also had PTR Retinol on a previous A/D that was due to ship today.  I just did "Skip Shipment" on that one and ordered the new A/D since it's good for five years.

I ordered it ahead of the on-air presentation, so my new order is out for delivery today.  I'm sure, if there's any issue with your A/D the Social Team will be able to help you out, since this item is still available for something like $119 (and change, as they say).

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@Venezia I didn't know what the exact shipment date was on the day it was a TSV and didn't think to check.  I just checked again and they have moved my ship date until tomorrow but they have also added in the next shipment (2023) since I had written down when I originally ordered it that the AD was for 5 years.  Others here seemed to think it was only 2 deliveries so I was 2nd guessing myself, but then I heard Shawn say 5 years when she was presenting the TSV at midnight, so I thought maybe I was right to begin with.  

I'm going to trust them to do what the order system says and ship my product in the next day or so.  The current deal is $5 more. Besides, whenever I try to monkey with things, I tend to mess them up. 

[Venezia]

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@rms1954 wrote:

Would be nicer if we were all treated with same "thank you" 

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@rms1954 - Have you had any A/D items that were delayed or cancelled?  If so, they may be sending out the emails in batches and you'll get yours.  None of us know who's been affected by this situation.

[Venezia]

@Icegoddess - I was one of the ones who thought the previous A/D was only for two years.  That's why I went with this one, when I heard Shawn say it was for five years.

I'm sure, from what you've said, that you'll get yours as scheduled.

[Icegoddess]

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@Venezia wrote:

@Icegoddess - I was one of the ones who thought the previous A/D was only for two years.  That's why I went with this one, when I heard Shawn say it was for five years.

I'm sure, from what you've said, that you'll get yours as scheduled.

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@Venezia if they do the same deal next year, I'll extend it the way you did although, with inflation, I'm guessing next year it'll be more money, so you're ahead of the game.

[rms1954]

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@Venezia wrote:

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@rms1954 wrote:

Would be nicer if we were all treated with same "thank you" 

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@rms1954 - Have you had any A/D items that were delayed or cancelled?  If so, they may be sending out the emails in batches and you'll get yours.  None of us know who's been affected by this situation.

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Yes.  They cancelled them.

[LdyBugz]

I got the email, too.  Only thing is that I don't have any current auto deliveries.  Last one I had was back in June 2020, and I cancelled it.  

[Kalli]

I got the email, too!  

[bells4me]

• I got an email for 2 beauty items I had on AD.  One was PTR pumpkin scrub, the other was MAC foundation.  I canceled both & deleted the email. Not really interested in their excuses.  They canceled my Philosophy AD previously and I could not change flavor of an item.