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AndiO
Posts: 50
Registered: ‎03-19-2010

TSV - Older Model sent instead

‎12-05-2012 09:38 AM

Did anyone else receive the older B70 model (K38335) sent to them as the recent B79TSV (K37809)? The first thing that seemed odd to me was the the kcups were not the flavors I remembered seeing on the presentations. But I was excited to get started, so I pressed on. I unpacked my Keurig and set it all up. Ran the first "brew" without a kcup. Then I thought, "Wait, I don't have to "brew". This model has hot water on demand." But I could not find a button for that anywhere, nor any mention of that feature in my new owner's manual. Sure enough, I came back to QVC Online and compared the picture of the TSV with the model I rec'd and they are not the same. So I looked up the previous model and bingo! That's the one I received. Complete with those sample packs.

I have not yet called CS, but shame on QVC if they are trying to pass off the older, now less expensive model for the one I purchased!!

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