Community Chat

[Scooty]

I want to pay off my entire Synchrony bill but their system will not allow it.  I have 3 items billed on easy pay and I can't pay more than the current easy pay amount.  I just knew using Synchrony would be an issue.

[catmama]

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@Scooty wrote:

I want to pay off my entire Synchrony bill but their system will not allow it.  I have 3 items billed on easy pay and I can't pay more than the current easy pay amount.  I just knew using Synchrony would be an issue.

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Maybe they changed their policy, but i did that about two years ago with both QVC and HSN accounts.  I just sent the the funds for all the easy pay amounts (I think I had two or three items left on each account)  and they applied the payments and the accounts were at zero balance.  

Did you try to pay on their website or through your bank?

[haddon9]

I have paid more than my easy pay amount. You just can't pay more than what you actually owe.

Try scrolling down a bit to see if there is another window. They usually let you either pay the current balance, minimum payment or there is a place where you can put in the amount that you want.

[Scooty]

I used their website.  I did scroll down to use the amount I want to pay.  Then I did a live chat and the rep said I couldn't pay the full amount - only the easy pay.  So frustrating.

[homedecor1]

@Scooty 

My experience is you have option to pay full monthly  balance (which I do).

The ez pays aren't billed as yet so you can't "overpay" amount due.  At least this has been my experience.

[Scooty]

@homedecor1 ok so that makes sense.  I can't pay more than what is due.  But I do want to pay the entire balance and their system won't accept it.

[TheMemphisVette]

go to qvc

pay the balance of all the easy pays

when that processes to the credit card you can then go to the cc site and pay in full

[Net52]

You can check your easy payments that remain. Click on View/Edit Easy Pay. Then you can pay remaiing balance. This is for QVC and I think it can be done on HSN also. Then it will show on Snychrony.and you will be able to pay it off.

[homedecor1]

@Scooty 

There are several options -- I select full amount due (it shows you options)

I've never had any problems I just select current balance.  I'm sorry you're having issues -- Synchrony is one I never had problem with.

[Scooty]

I was able to transfer the balance on all 3 items to my master card.  So at least I'll be able to pay it off when I get that bill.  Thanks everyone for your help.