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03-23-2019 07:55 PM
I am so upset that the candles that David sold on Thursay nights show were the ones tha had the wick problems They acted as if they were new so the price was very good and I ordered them I went upstairs to read the comments and found out they were the candles that Harry admitted had a wick problem Even after 2 hours I couldnt cancel
03-23-2019 07:59 PM
@mollymaggie Sorry that happened to you. Do you want candles that are scented with essential oils? Try Aroma Naturals. My favorite candles. I love to breath in natural scents.
03-23-2019 08:19 PM
@mollymaggie -If they are the same ones, presenting them as new is very deceptive.
I would call customer service ask for a supervisor if the first one can't handle it and demand they cancel the order (which I am sure they can as it usualy doesn't process til days later).Or ask if the moderators can helpThat is just not fair.
Or I would test them out and if defective, return as defective and you won't be charged return shipping.
Still it wouldn't give me a lot of confidnce in ordering again wth practices like this.
03-23-2019 08:36 PM
I am sorry for the disappointment. I am sending you an email with a resolution that, I hope, is acceptable to you.
Beth QVC
03-23-2019 08:37 PM
03-23-2019 08:39 PM
@on the bay wrote:@mollymaggie -If they are the same ones, presenting them as new is very deceptive.
I would call customer service ask for a supervisor if the first one can't handle it and demand they cancel the order (which I am sure they can as it usualy doesn't process til days later).Or ask if the moderators can helpThat is just not fair.
Or I would test them out and if defective, return as defective and you won't be charged return shipping.
Still it wouldn't give me a lot of confidnce in ordering again wth practices like this.
@on the bay. Nobody, neither supervisors,
CS or mods can cancel or change an order once it's "processing".
03-23-2019 08:46 PM
This post has been removed by QVC because it contains name calling
03-23-2019 09:09 PM
I don't know why they can't cancel. I guess a very good reason not to order things .
I don't know what QVC is thinking.
03-24-2019 12:58 PM
@mollymaggie wrote:I am so upset that the candles that David sold on Thursay nights show were the ones tha had the wick problems They acted as if they were new so the price was very good and I ordered them I went upstairs to read the comments and found out they were the candles that Harry admitted had a wick problem Even after 2 hours I couldnt cancel
@mollymaggie @Beth-QVC Wow. They KNOW there's a wick problem and are still selling them? That seems deceptive. And wrong!
03-24-2019 08:03 PM - last edited on 03-24-2019 08:28 PM by Beth-QVC
Beth I never got your email Would you mind sending it again Thank you for your concern
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