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Frequent Contributor
lilypad3
Posts: 108
Registered: ‎04-11-2010

ShopHQ CS

‎02-03-2015 09:06 AM

Has anyone else had a terrible experience with ShopHQ CS? I recently moved and they can't seem to get my address corrected. I had ordered a couple of Waterford items on value pay and because they keep submitting them for payment with the old address bank rejects them. Never mind that I called ShopHq and changed my address and they sent me correspondence to new address. I've even had my bank call their CS with me on the line, I've written them a check for total balance and it has never it has never cleared the bank. Their CS is very unprofessional and rude. I will never shop with them again. I've spent countless hours trying to get something that should be so simple resolved.
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Super Contributor
dobiesrule
Posts: 457
Registered: ‎07-24-2014

Re: ShopHQ CS

‎02-03-2015 03:12 PM

I haven't had a problem with them, but an address change should be an easy fix. That would be frustrating. I received a broken jar of Skinn and they couldn't replace it so they didn't charge me for it. And it was part of a kit and no charge at all.
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Respected Contributor
HiLo
Posts: 2,258
Registered: ‎03-10-2010

Re: ShopHQ CS

‎04-29-2015 03:45 PM

It was some time ago but I was disappointed in Customer Service response from this company.

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