Shipping

151949 · ‎03-09-2010

When I get something from E bay it tends to arrive in about 3 to 4 days unless it comes from Alaska or Hawaii or a different country. When I order fronm QVC it seems to always take 10 days to get here. QVC is in eastern Pa. I live in Florida - you can drive from Pa to Fl in one day - you can fly in 3 hours. It is a curiosity to me that QVC packages take such a slow route, & get checked in & out to so many places. When we are up in Pittsburgh it really makes no sense as it is only about a 5 hour drive and to fly is less than an hour from Pitts to Phila - and yet the packages take the same 10 days.

tansy · ‎01-02-2011

I rarely order from the Q anymore for a variety of reasons. Two weeks ago I ordered three items -- all of which are stuck in FedEx Sure Post limbo-land.

Trinity11 · ‎11-16-2014

I find myself canceling an order when it takes 5 or 6 days just to ship and orders stay in limbo processing . Then it takes another 8 days to receive the order because of Mail innovations. Returns now take a week to process after having been delivered and I find that unacceptable.

Mistreatedbycs · ‎03-10-2010

QVC's shipping methods are contracted just due to their volume.

They may ship FED X or UPS and then it possibly goes to Mail Innovations which we all know is the post office. This is far the best economical way of shipping and it's a lot cheaper.

When you order from E Bay, the average Joe doesn't have that convenience of shipping methods, there's one through E-Bay and you can do it yourself via Priority Mail, either way it's a lot faster than the mail innovations way.

Trust me, as a business owner, shipping is very expensive, even the priority mail rates have gone up and somebody has to pay it.

Also take into consideration that all product is NOT stocked in the Q's warehouses, there are many products that they are just "order takers" and a list gets sent to the appropriate parties for shipping, that's a delay too.

I think there are so many behind the scenes things that are going on that we don't know, we think all products are tucked into this giant warehouse ready for us to buy and that's not the case. No one can be making money if the Q actually bought everything outright and sold it.

There are very many products sold on consignment, the vendors wait until the Q gets all the returns back and then a check is cut to their vendors months after the product was sold. Why do vendors put up with it, it's due to volume, where else can they go and get that many sales in a short period of time.

On a side note if you look at Amazon and the shipping, it's roughly $100 for prime, aside from the other benefits you get, you are paying for your shipping, some people order more, some less, it's balances out but what is Amazon doing regarding their shipping, trying to get rid of UPS and Fed X, the rates are crazy and it's hard to absorb those charges into the cost of the product. For example, a larger box over a certain size is automatically charged a 32# rate with UPS even though you may have 5# in it. Shipping is expensive and if you want cheap rates, you need the cheap contracted rate which the Q has.

Marp · ‎03-09-2010

@Mistreatedbycs wrote:
QVC's shipping methods are contracted just due to their volume.

They may ship FED X or UPS and then it possibly goes to Mail Innovations which we all know is the post office. This is far the best economical way of shipping and it's a lot cheaper.

When you order from E Bay, the average Joe doesn't have that convenience of shipping methods, there's one through E-Bay and you can do it yourself via Priority Mail, either way it's a lot faster than the mail innovations way.

Trust me, as a business owner, shipping is very expensive, even the priority mail rates have gone up and somebody has to pay it.

Also take into consideration that all product is NOT stocked in the Q's warehouses, there are many products that they are just "order takers" and a list gets sent to the appropriate parties for shipping, that's a delay too.

I think there are so many behind the scenes things that are going on that we don't know, we think all products are tucked into this giant warehouse ready for us to buy and that's not the case. No one can be making money if the Q actually bought everything outright and sold it.

There are very many products sold on consignment, the vendors wait until the Q gets all the returns back and then a check is cut to their vendors months after the product was sold. Why do vendors put up with it, it's due to volume, where else can they go and get that many sales in a short period of time.

On a side note if you look at Amazon and the shipping, it's roughly $100 for prime, aside from the other benefits you get, you are paying for your shipping, some people order more, some less, it's balances out but what is Amazon doing regarding their shipping, trying to get rid of UPS and Fed X, the rates are crazy and it's hard to absorb those charges into the cost of the product. For example, a larger box over a certain size is automatically charged a 32# rate with UPS even though you may have 5# in it. Shipping is expensive and if you want cheap rates, you need the cheap contracted rate which the Q has.

Back in my early days of shopping with Q, before it got so large, that was a major selling point. Even computers were sold as being in the warehouse.

Of course I recognize that at the size to which QVC has grown having inventory of the merchandise Q promotes most heavily isn't practical (yet somehow Amazon seems to manage).

What is good for the goose today will also be good for the gander tomorrow.

151949 · ‎03-09-2010

Amazon is a much larger company than QVC , yet their shipping is excellant. Everything arrives with in 3 to 4 days, unless it comes from another country and then you are advised of that before you submit the order.

QVC has really ruined all the great Quality, Value and Convenience aspects the company was built on.They need to change their name cheap, overpriced and slow.

CareBears · ‎08-30-2015

I have been one of the most vocal and critical posters on QVC's slow shipping (on average after it ships I wait 8 days to receive my merchandise) but alas MAYBE (keeping fingers crossed) someone took notice of our complaints and changed things up a bit?

I ordered 2 Denim & Company tops on March 10, tracking shows that they are out for delivery (I hear bells ringing), keep up the good work QVC, this is what your customers deserve, fast & reliable shipping!

esmerelda · ‎03-10-2010

@151949 You're kidding yourself if you think everything comes from "eastern PA." I just checked three orders, each one shipped from a different state.

eta...amazon...I placed an order on the 5th, it's scheduled to arrive today. As far as I know, none of it is from "another country."

*********************
Keepin' it real.

Kachina624 · ‎03-10-2010

Excellent response @Mistreatedbycs. You tell it like it is.

Also, Amazon doesn't run a 24/7 television network. Shipping is their only business so they ought to be good at it.

New Mexico☀️Land Of Enchantment

Kachina624 · ‎03-10-2010

@CareBears wrote:
I have been one of the most vocal and critical posters on QVC's slow shipping (on average after it ships I wait 8 days to receive my merchandise) but alas MAYBE (keeping fingers crossed) someone took notice of our complaints and changed things up a bit?

I ordered 2 Denim & Company tops on March 10, tracking shows that they are out for delivery (I hear bells ringing), keep up the good work QVC, this is what your customers deserve, fast & reliable shipping!

I got most of my purchases from that day today too. I was just hanging them up. Let summer begin!

New Mexico☀️Land Of Enchantment