Shipping Question

drizzellla · ‎03-14-2010

For the first time, I decided to order something from Walmart and have it shipped to my house.

I placed the order. And received correspondence from Walmart stating the item was being shipped from a third party (from the name of the company I am guessing they made/distributed the product).

Walmart stated via email that I was to receive the product (tablecloth) on Friday December 5.

Walmart sent me an update December 4 stating the product shipped and was received in a facility 48 miles from my house. And stated delivery would be December 5.

This morning I received an email from Walmart stating I was to get a refund. And my order was cancelled.

I sent Walmart an email stating if the item shipped, I did not cancel the order, why was the order cancelled. The AI reply was it was possible they could not find my house (I live in a neighborhood with street signs on every corner and house numbers on every house - GPS has found our house for MANY years) or the product was not available (how could it ship if it wasn't available).

Has anyone encountered this? I don't get how a product can ship but then not be delivered to a large Metropolitan area (outside Philadelphia).

As you can tell I really wanted that tablecloth.

PS - I can order the same tablecloth right now from Walmart and the only option is to have it shipped. Do I bother ordering the same tablecloth again?

Desertdi · ‎03-13-2010

@drizzellla

Do you rememger the old phrase: "The left hand doesn't know what the right hand is doing" ???? Same thing STILL APPLIES !!! di

♥Surface of the Sun♥

deeva · ‎03-09-2010

That's why I don't order from third party vendors at Walmart.com.

I had an order floating around for twelve days. And Walmart kept saying it was shipped.

Etoile308 · ‎01-04-2014

I think shipping is erratic this year, more than in the past.

I wouldn't pin any hopes on getting anything from a third party vendor. This time of year I would only look at a retailer that has something in stock, or order directly from the name brand company.

Kachina624 · ‎03-10-2010

@drizzellla. 8 get things shipped from Walmart all the time: got one today. I never had that happen.

I'm guessing that somehow your package was damaged and returned to Walmart by a shipper. AI is useless and has no idea what happened. I'd try reordering.

New Mexico☀️Land Of Enchantment

Desertdi · ‎03-13-2010

Etsy and Ebay sellers get a 5-star and "excellent" rating from me on their prompt and "first class mail" shipping (!!!!!)

♥Surface of the Sun♥

LizzieInSRQ · ‎12-27-2010

@drizzellla wrote:
For the first time, I decided to order something from Walmart and have it shipped to my house.

I placed the order. And received correspondence from Walmart stating the item was being shipped from a third party (from the name of the company I am guessing they made/distributed the product).

Walmart stated via email that I was to receive the product (tablecloth) on Friday December 5.

Walmart sent me an update December 4 stating the product shipped and was received in a facility 48 miles from my house. And stated delivery would be December 5.

This morning I received an email from Walmart stating I was to get a refund. And my order was cancelled.

I sent Walmart an email stating if the item shipped, I did not cancel the order, why was the order cancelled. The AI reply was it was possible they could not find my house (I live in a neighborhood with street signs on every corner and house numbers on every house - GPS has found our house for MANY years) or the product was not available (how could it ship if it wasn't available).

Has anyone encountered this? I don't get how a product can ship but then not be delivered to a large Metropolitan area (outside Philadelphia).

As you can tell I really wanted that tablecloth.

PS - I can order the same tablecloth right now from Walmart and the only option is to have it shipped. Do I bother ordering the same tablecloth again?

Why aren't you calling and asking Walmart? I dont get asking people here about your Walmart order when you'd only get opinions and not facts about your order.

CalminHeart · ‎03-09-2010

It was shipped by a 3rd party so anything can happen. It's not Walmart's fault. All these random 3rd parties on various retail sites, including QVC and Walmart, make me wary.

CalminHeart · ‎03-09-2010

Shop around and see if you can find it elsewhere. The other company may not have pulled it from Walmart's website.

drizzellla · ‎03-14-2010

@LizzieInSRQ wrote:
Why aren't you calling and asking Walmart? I dont get asking people here about your Walmart order when you'd only get opinions and not facts about your order.

I did go to Walmart "HELP".

I asked why if an item shipped 12/4 - how could the order be cancelled and a refund issued on 12/6.

The reply to my question was from A I. "Talking" to "Help" you don't come in contact with a live person..

It is not like I could call a Walmart store. There was no Walmart store involved. And I have no information about the store that was shipping the tablecloth. Not even a name.