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Valued Contributor
Posts: 772
Registered: ‎03-09-2010

Serial returners are a big part of the problem

I see people on here posting weekly how they're returning or exchanging things they previously bought. I also know someone who tells me every time she goes to a mall or shopping center she returned at least one if not a few things from each trip. The return line at 1 store I go to is always long.

Is this honestly something to be proud of? Do they not realize probably a good bit of what is returned never makes it back on store shelves & ends up in a landfill somewhere? And to compensate for lost store profits, prices are raised across the board for everyone. I would also think at some point stores would ban people if they're smart who return things so frequently. Some stores are better at this than others.

Sorry, but this just pushes my buttons. I don't like seeing so much waste nor higher prices & this is a big contributing factor to that! Certainly with tons of other factors I well realize that contribute to rising prices.

Shouldn't people admit they have a shopping problem or don't they consciously realize this because they return so much they think they dont really shop (actually keep) that much?

I maybe return 1 item every 6 months & feel guilty about that! I also consciously try not to purchase anything if I'm not 100% sure I want to buy it & use it. I feel I can always go back later if I'm on the fence about something & if it's meant to be, it will still be there or still in stock online.
Honored Contributor
Posts: 27,294
Registered: ‎03-09-2010

Re: Serial returners are a big part of the problem

There was an interview with Erin Andrews (I think) a few months ago where she was talking about always ordering the same thing in two or three sizes as she could never be sure how something would fit then returning the ones that didn't fit. She was upset that one of the stores she was ordering from had banned her for excessive returns and she wouldn't shop from them again because of that. Just order your size. If it fits, great. If it doesn't return it and try again in a different size. But, always ordering multiple sizes of the same thing to find one that fits can just kill a business. 

Fly!!! Eagles!!! Fly!!!
Honored Contributor
Posts: 11,379
Registered: ‎02-07-2011

Re: Serial returners are a big part of the problem

Agree!  It amazes me that people keep buying from a vendor that is so unsatisfactory to them.  If I had to return a product I would think twice about buying from that line again.  The money spent on returns--at least according to some who post here--boggles my mind.  

 

 

Valued Contributor
Posts: 772
Registered: ‎03-09-2010

Re: Serial returners are a big part of the problem

Or people constantly trying to find the same thing "cheaper" & constantly returning. Do you not realize how much gas you're wasting going back & forth to stores? With high gas prices lately the "savings" you're chasing might be less than the gas to go back & forth to stores constantly! Smh

I can see if it's a thousand dollar difference in price, or even hundreds--but I'm not chasing around a few bucks. My time is worth more, plus wear & tear on my vehicle & gas!
Esteemed Contributor
Posts: 5,917
Registered: ‎03-12-2010

Re: Serial returners are a big part of the problem

[ Edited ]

@sometimesQVCaddict :You should also be appalled by the bigger part of the problem: retailers and manufacturers. In recent months I have had to replace most of my wardrobe thanks to weight loss. Women's sizes are all over the map! Vanity sizing, length, inconsistencies galore. I shopped locally in order to try things on. Even so I still had a few items to return. It's more difficult when ordering on line to know what you are getting. I just returned 2 clothing items last week to QVC. I rarely order anything from HSN. Of the items I returned, I re-ordered one in a smaller size and at a lower price and the other was not up to my expectation in terms of fabric. (DB jacket).

 

I have all but stopped ordering from HSN and I have drastically cut back purchases from the Q because of high prices to buy and the high cost to return.

 

I rarely return anything bought on eBay or locally, so that's where I have been shopping.

 

Wear and tear on my vehicle notwithstanding, I am not keeping ANY clothing that I paid good $ for and will not/ cannot wear. Back it goes every time. I do not have $ to literally throw away, especially in these economic times. In addition, I do not ever recall buying a clothing item in multiples.

Respected Contributor
Posts: 3,631
Registered: ‎05-21-2010

Re: Serial returners are a big part of the problem

@sometimesQVCaddict   I agree with your entire post. I said before in response to posters who write about the huge number of items purchased from QVC as if they are proud of their shopping habits. Then they are incensed when they get "the letter" warning them about  their returns being excessive. 

Like you I think that a lot of these individuals have a shopping problem. Anyone who gets the letter should go back through their order history and add up how much they have spent during the year and how much it has cost them for shipping and returning the items. It might be an eye opener.  

Respected Contributor
Posts: 4,900
Registered: ‎04-04-2015

Re: Serial returners are a big part of the problem

I never return anything unless - I am sent the wrong item, or  it is defective or broken.

 

If you don't want it, don't buy it.

Valued Contributor
Posts: 772
Registered: ‎03-09-2010

Re: Serial returners are a big part of the problem

I think we all know clothing sizes are all over the map, that's nothing new! I congratulate you on your weight loss, but sounds like you'd be better of actually trying things on in a store in your case if it's that much of a problem. If a store won't let you try things on, look elsewhere where you can & shop there. I know clothing stores especially are keeping an eye on those who return a lot.
Respected Contributor
Posts: 4,900
Registered: ‎04-04-2015

Re: Serial returners are a big part of the problem

The garment measurements should tell you whether the item will fit or not.

 

And yes, I have returned items where the actual item does not match the stated garment measurement - but that makes the item defective.

Respected Contributor
Posts: 2,573
Registered: ‎03-10-2010

Re: Serial returners are a big part of the problem

@Isobel Archer   I am the same way and refuse to pay the return shipping costs. I returned one blouse  last year as too low cut in tbe front and would never wear it. I avoid numerial sizes as dont want the hassles to exchange. I exchanged the first pair of NYDJ s as didn't literally fit into the go down a size. 

 

Anything else is in the damaged defected category. I else look at reviews which helps sometimes to make a decision.