Re: Scoldin

Venezia · ‎03-09-2010

@manny2 - Retailers in general are clamping down on excessive returns.

And I would point out that B&M stores like Target, Macy's, LL Bean and many more, also have online websites and the policies apply to returns purchased in that way. Not everyone who purchases from these retailers shops in-store, so I don't see a big difference.

No retailer wants to have to keep accepting returns from a customer who abuses the policy.

If a customer has an ongoing issue with dissatisfaction of items received, it really is the only solution: buy in-store, where s(he) can see the item in hand.

To be fair, I don't think QVC would issue that kind of letter, if a customer wasn't returning a very high volume of orders.

---------

And - has the OP come back to address any of the comments being made on this thread? It would be interesting to hear any further information.

"" A little learning is a dangerous thing."-Alexander Pope

shoekitty · ‎03-10-2010

@sheetsheba I do have to say one thing about that letter, they left a loophole to retaliate at them, ..when they said "listen to the host". Lol, the hosts haven't taken a ruler and truely focused on a products' description since I quit watching in 2003. lol. Not in true detail. At least by the posts I read here everyday. They need to say, grab your paper, (like they used to), and then they got out their tape measure and started measuring in front of audience. I can remember hosts saying, I'm 5'5" and longer in the leg, then taking tape and measuring from floor to hemline. Yes, they have measurements online, but many don't take the time in fear of loosing size or color, or aren't as adept as ordering online. Often the host can spend too much time hustling the audience about sell outs, how popular it is, it's so Madison Avenue, etc . Get people whipped into a frenzy to order. Lots of times buyers can forget they even ordered until they look at credit card or it arrives.

they always strongly emphasize about their guarentee and return policy. How many times have you heard, "if you don't like it for any reason, return it"

I do read so often about the QVC shoppers that compare price right away, get measurements, and think about it, sometimes days before ordering. That is not the largest portion of shoppers

I DO HAVE SUGGESTION THAT WOuld HELP. INSTEAD OF HOSTS TALKING ABOUT KIDS, VACAYS,TRAVEL, THEIR LIFE...HOW ABOUT AT BEGINNING OF SHOWS TAKING ONE MINUTE, OR 2 to explain how to order. About measurements, where to find them, about returns and costs of returns. THEN ACTUALLY GIVE FULL DESCRIPTION OF PRODUCT. I remember the last show I ever watched, it was a handbag show I waited for. I waited til after it was all over for her to even open up the handbag. It was a 400 bag, and you can't show inside. She never gave measurements. Just yakked, discussed color, and how it went with everything and how the designer was a long time designer.

there's my beef, and I don't eat meat, lol!

“sometimes you have to bite your upper lip and put sunglasses on”….Bob Dylan

febe1 · ‎01-22-2012

I believe the Q cannot have it both ways: you cannot use your Return policy on air to sell great numbers by telling you can return within 30 days with no questions asked. People will actually believe that and have no limitations.

I know I will never receive a letter like that. I've returned when necessary, but I spend way too much money than to get the letter. I'm sure that is weighed: how much you spend, how much you return.

Nobody wants you if you're just costing them money.

haddon9 · ‎03-09-2010

@febe1 wrote:
I believe the Q cannot have it both ways: you cannot use your Return policy on air to sell great numbers by telling you can return within 30 days with no questions asked. People will actually believe that and have no limitations.
I know I will never receive a letter like that. I've returned when necessary, but I spend way too much money than to get the letter. I'm sure that is weighed: how much you spend, how much you return.
Nobody wants you if you're just costing them money.

@febe1 Exactly! You can return a lot as long as you spend even more! Keep more than you return. It's all about the bottom line. How much are they making off of you as a customer.