Community Chat

[gidgetgh]

I placed an order with Ruggable.  It will be my last.

I ordered 2 small holiday themed rugs.  Both rugs are a little larger than a doormat, but they're meant to go by a door.  I also ordered a doormat for outside the front door.

The doormat came first.  It's fine.  I put it away till closer to Christmas.

The 2 rugs came next, in one box.  I don't love them, but they're ok enough so I decided to keep them.  Note to anyone who hasn't ordered before and is considering it.  The colors are much more muted and the patterns duller than they appear online.  Anyway, I unrolled them both, attached their Velcro backing thing which is pain, rolled them up and also put them away till December. Done, right?  Nope.

Then I got an email saying another rug had shipped.  Hmmm.... I only ordered 2.  I was charged for 2.  I received 2.  

Honest person that I am, I looked at their site for a phone number so I could call them.  There isn't one.  They want you to email.  Uhh, no.  So I didn't think about it more right then because I was busy.

The 3rd rug arrived yesterday.  I looked at their site again this morning since I had more time.  No customer service phone number. Email them or do online chat which is available just a limited amount of hours.

I am not jumping through freaking hoops to return this thing.  I know mistakes happen, but this wasn't my mistake and they don't make it easy for you to contact them.  I'm not inclined to open this thing up, get the order form,  then initiate a return online and then have to schlep it somewhere to return it.  Call me cranky today, but I'm not interested.

If you are running a business, make it easy for someone to contact you.....by phone.

Well, I just googled and found their phone number.  So I guess I will call them this morning if I have time.  I hope the solution is "our mistake.  Keep the extra rug". 

[Sunshine Kate]

@gidgetgh 

I don't blame you as I no longer do business with companies that have no customer service number, have to email or chat.  Agree with your whole post.  Glad I'm not the only one that thinks the same way.

Thanks for the heads up on the company.   

[LTT1]

@gidgetgh @Sunshine Kate 

Agree with you. What a pain!

This happened to me about one year ago with GAP. 

They sent an item to me with someone else's name on the packaging inside.

When I finally got in touch with someone who could help, the answer was"keep it".

So I have jeans in a size 60 and must deal with the hassle of finding something to do with them?

Accidents do happen and I wasn't charged for the item. 
I hope you were not charged either.

[gidgetgh]

---

@LTT1 wrote:

@gidgetgh @Sunshine Kate 

Agree with you. What a pain!

This happened to me about one year ago with GAP. 

They sent an item to me with someone else's name on the packaging inside.

When I finally got in touch with someone who could help, the answer was"keep it".

So I have jeans in a size 60 and must deal with the hassle of finding something to do with them?

Accidents do happen and I wasn't charged for the item. 
I hope you were not charged either.

---

@LTT1 - no, I wasn't charged.  I checked my Discover account online again this morning.  No additional charges.

[Redsoxmom1]

Bloomscape is another company that requires you to email them.  I bought DiL her birthday gift from them.  They only sent part of it.  I found a phone number for them and the auto message said they only accept emails. I emailed them and she got a tracking order right away but they never even replied to  me.  I will never buy from them.  Terrible CS. 

[Jrzgirl]

@LTT1     Donate the size 60 jeans

[gidgetgh]

Thought I'd update those interested.  I just called the number I found on google.  Spoke to a rep and told her what happened.

First she said that she would email me and they ask that I take a picture of the actual rug and the shipping label and email the pictures back to them so they can research what happened on their end and then she'd send me instructions on how to return it and where to take it. 

It was at this point that I said (extremely nicely)  "so why am I having to do all this for an item I didn't order?"  I told her that I'm a very honest person and certainly don't expect things to just be given to me,  but I have been working physically hard on a project for the last 4 weeks and I'm beyond exhausted.  Told her that I certainly wasn't mad, mistakes happen, but why exactly is it my responsibility to do all this stuff. And then I said "I didn't order this rug and I believe by law I'm allowed to keep it.  I certainly don't feel entitled or anything, but how am I going to be compensated for my time and effort to do all this and return it?"  It was at that point she said that I was welcome to keep the rug.

I thought they'd offer a $20 credit card credit or something to compensate me for my efforts. I thought that would be totally fair.  I will email them the pictures though so they can see what happened on their end.

[candyagain]

I believe you're under no obligation to return unwanted (not ordered) mail items.

If you're billed yes return it. Otherwise do what you feel is acceptable.

[LTT1]

You handled that one just right!🏆

And what I didn't add at first and now I am adding...

how a company "behaves" in situations such as this are forever pressed into my mind. Their reputation in my eyes goes either up or down ... depending.

[occasionalrain]

This must be a small company. You were kind enough to let them know of the mistake. Their expecting more than that was unreasonable.