Community Chat

[sarahpanda]

I'm staying with UPS....By the time I get back home after dropping over a return, I always have an email from Amazon, saying that my return has been received and been credited back to my account.  

[NickNack]

I recently had to return something from Amazon.  I could have returned it without a box to either Kohl's or the UPS Store.  The UPS Store is closer to me, and I returned it there.  The man scanned my phone where my email was and gave me a receipt.  He took my return and put it somewhere.  It was very simple.  I had my email from Amazon saying they had refunded me within a couple of hours.  I'm sorry you had a bad experience at Kohl's.

[PINKdogWOOD]

Nice ladies, thans for all of your responses. I read every one and could speak to every one.

I misspoke or didn't give enough info on how I wanted to return. I got like 5 or 6 options - kohls no return s/h, return to an amaz store that's on Ohio St Univ campus - not going there as there's no parkg, return by UPS but I had to pay return s/h, I wasn't offered USPS which is what I typically gor for. The UPS store isn't as close by I go there when I have to return UPS as some of there vendors don't offer USPS but return is free. Rarely am I charged return s/h from a handful of vendors. Kohls was the recommended with no return fee so that's what I did.

Many of you indicated no matter your choice of return option, you said you received your credit back immediately. I don't receive my email until they've rcvd my return and a credit was processed, my credit to appear in 3-7 days. I assume this is the same process you're talking about as well.

I very well may go back to returning to USP as well. It's close enough in prox in a shopping plaza that it's easy to pop into the kroger if I need anything. I can get a receipt there too.

I'm just feeling uneasy about returns at kohls. Why in the world would they get involved in something like this, just seems odd.

Appreciate your responses.

[Mersha]

I did an Amazon return the other day at Kohl's.

Adjacent to Kohl's customer service department is a table/stand with an associate doing the Amazon returns.

I gave her the return, along with the Amazon printout.  She asked if it was damaged, which was the case.

She scanned the return, gave me a receipt and also a 25% off coupon for Kohl's.

Great service to offer for the store because the chances that you will use that coupon on a purchase/purchases in the store are great.

[colliemom4]

My Kohl's has a horrible customer service center. I've seen a lot people returning Amazon products there but haven't tried and don't think I want to. I hope others have better luck.

[2Doods]

Returning Amazon items to Kohls has been such a big convenience to me!!!!  Customer Service has been great!  After you start the return process online on the Amazon website, it's so easy!  Kohls will pack up the merchandise, send it back, and I get the credit immediately.

[CelticCrafter]

I'll stick with taking it to the UPS desk at Staples.

By the time I get home I have an e-mail from Amazon saying that my credit has been put through to the credit card.

[bonnielu]

My Kohls is too far while my post office is up the street.  I just ask for a return label and I take it to t he post office. I rarely return anything.  I am very careful.

[Anonymous032819]

@PINKdogWOOD 

Why wold Kohl's get involved with Amazon returns?

That is so simple and easy to answer!

There are many Kohl's stores, so it makes it easy for the customer to return stuff to Amazon.

Plus, it gets people in to Kohl's, who will more likely than not, do some shopping there.

It's a win for Amazon.

It's a win for Kohl's.

See?

I told you that the answer was simple and easy!

[Josmad]

I just did an Amazon return at Kohls yesterday. The customer service rep was very nice. I was in and out in less than 5 min. The Kohls is a little closer than the UPS store.  NBut I have alson had good service at the UPS store when I ahave returned AT&T receivers.