The only trouble I've ever had with RMN is with Kohl's. Thank goodness I had kept the emails from the orders. I contacted CS through email, and they told me that if I hadn't gotten my rebates by such and such date, to contact them and they would manually credit it. I did, and they did. lol But it was such a pain to have to wait such a long time to take care of the problem, that I don't use them for Kohl's any longer no matter how big the rebate is.