Community Chat

[fortune]

---

@debic wrote:

---

@fortune wrote:

---

@GCR18 wrote:

QVCs review process is outsourced.  The company checking the reviews are following standards when they publish the review.  A bad review will get published if it is written about the product.  We all know though that sometimes inappropriate reviews slip through.

---

The review about the diamonds being sapphires is very serious!!  QVC could lose its license!  I'm really suprised it got printed at all!  I didn't know the reviews were outsourced!  Maybe that's not such a  good idea.

---

I seriously doubt Q would lose their license, but Affinity could if it's true.  I'll be interested to see what your jeweler says.

---

Affinity is a QVC brand.  I'll let you know.

[quick cooking mom]

I just had that happen. Answered a question twice, and my answer was pulled off both times. My review hasn't posted either. It was for K43205. Marble and granite colors. Day of presentation, hosts said granite was black. Webpage said marble was black. I called QVC to verify which was black. Lady said marble. So I ordered marble. My order showed picture of black. Next day, I checked my order, and the picture showed white! Webpage now had them changed too! So I chsnged my order to granite. When they arrived, the label on the box said granite, but the lazy Susans in the box were white. It's most likely the manufacturer's fault for mis-labeling. I can't give the item a good review... It doesn't match my kitchen. Can't exchange as both of those colors are on waitlist. No stock on black. So I can either keep white or return for refund. So why won't they post my review for a manufacturer's error?

[Say Nay]

Gotta love the way the Q filters their product reviews. Their strategy is pretty simple. Eliminate as many bad reviews as possible using the excuse that they haven't focused on the product. And if the reviews are overwhelmingly poor change the item number. You'll see this tactic with food items. 

[Pearlee]

---

@KYToby wrote:

Just like the forums, QVC has clearly-defined standards for its reviews.  QVC is quite clear, and it is happy to have customer input (both positive and negative), but one does have to follow a few simple rules.

The OP -- like so many others -- either felt the ules does not apply or prefers to ignore them, and the complains because she does not get her way.

Silliness.

---

You certainly have a specific theme to all your posts.

[mousiegirl]

I left a review yesterday about an order that had been processing, then went to backorder, then having customer service tell me I would receive the order, then it was cancelled yesterday.  I said I had been misled, which was true.  I also stated that the items were wonderful and asked Valerie to bring them back, so I did review the product, but I was pretty sure it would not be posted, and it wasn't.

[Pearlee]

@mousiegirl  If you just left it yesterday, it's probably too soon for it to be posted, to it still might be.

[mousiegirl]

---

@Pearlee wrote:

@mousiegirl  If you just left it yesterday, it's probably too soon for it to be posted, to it still might be.

---

@Pearlee  Thanks, Pearley, I will let you know, but I doubt it due to the one sentence.

[dooBdoo]

---

@GCR18 wrote:

QVCs review process is outsourced.  The company checking the reviews are following standards when they publish the review.  A bad review will get published if it is written about the product.  We all know though that sometimes inappropriate reviews slip through.

---

@GCR18, I think that's a good point.  I can remember one person posted a thread on the forums about problems with her reviews and she was contacted by the company overseeing the product reviews (sorry, can't recall who the person was).

I've found it confusing, since they publish reviews which clearly aren't helpful (such as those saying they didn't buy the item because XYZ -- how does that get through?).

[IMissSuperPoke]

I have read the guidelines and tried to post bad reviews and every single one is rejected. I must have said something they found smart a$$ and put me on a list to watch first. I think it started when I saw an " as is " bracelet and the description said "missing links?" They were trying to be trendy saying something about linking your wardrobe. I had asked under customer questions if the as is bracelet was missing links. Later I got a rather stern email from a CS rep stating I knew what they meant.

[NC Bandwagon]

Hello, yetz and welcome.

I think I know what may have happened with your review. You mentioned that "numerous products." I think that's why it may not have posted. QVC says that when writing a review, just talk about that one product and no others. It may also take a few days for the review to post.