Community Chat

[Puppy Lips]

I order a lot from QVC, which is not really a good thing.  Anyway, I ordered a Denim and Co. top yesterday that was presented ON AIR (yesterday) with a clearance price of $35.12.  This morning, the price is $34.13.  Why?  Who makes these decisions?  Is someone doing this manually, or is there some master computer program that continually changes all these prices?  I called customer service for them to make a note of the current price, so I can call back once it is shipped to get a .99 credit.  I have posted this before, but I am always checking the prices of things I have ordered in the last 30 days to see if the price has gone down.  Last week I called on two things I had ordered to get a price adjustment.  One of them was a set of cuffs that were on a clearance price when I bought them, then were on "sale" for $9.00 less.  I called customer service.  They could not give me the $9.00 credit yet because it had not shipped (even though I could not cancel the order).  I called when it had shipped, and they still could not give me the $9.00 credit because my card had not been charged (which makes no sense as it has supposedly "shipped").  So I had to call a third time for someone to give me the $9.00 credit.  This is all a bit frustrating.

On top of this, QVC does not credit back the sales tax on the difference.  I liken this to returning an item to a store, and the store keeps the sales tax on your purchase.  My business pays sales tax due to our state monthly.  I highly doubt that QVC does it more frequently than that.  They certainly had not already paid the sales tax on my top that had not yet shipped.  I have to assume that QVC is keeping that extra sales tax money because why would they pay more sales tax than they have to?  Other companies that have given me a price adjustment also credit back the sales tax.  Why doesn't QVC?

I appreciate that QVC gives me the price adjustment within 30 days.  I have never run across a company that will not do that, so it is really nothing special.  Thanks for letting me vent.  I am sure other shoppers have the same frustrations with QVC.

[Stevie Nix]

I feel your pain.  I just had to call CS this morning for a price adjustment on a LOGO top that was on sale yesterday for $34.69 and today is a LTS for $27.11.  I accepted a $7.58 account credit so I wouldn't have to call them again once the order shipped.  

A question I have is where are they getting their odd "cents" on their pricing.  Why 69 cents or 11 cents.  Why not just round up (or down - hah!).  Can't they just make everything 00 cents?  Are we supposed to feel like there is some intelligence behind the odd cents? Or is this to make up feel like we're getting a bargain?

[Travone]

I saw a top I liked last week....didn't order it.  When I got the notice about the free shipping on Saturday, I thought I would buy it.  It was $12 more on Saturday.  Needless to say, I did not buy it or anything on "free" shipping day.

[sashamatthews]

It has been my experience that HSN refunds the sales tax, no matter when the refund occurs.  I don't know why QVC doesn't, except once I was told if the refund happens after 30 days, the company is not obligated to refund the tax since it has been ostensibly remitted to the state by then.  It would be very easy for such a large company to automatically check and refund so that the customer doesn't have to continually check for these reductions.  A bit of computer code and voila!  Refunds!

[Anonymous032819]

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@Stevie Nix wrote:

I feel your pain.  I just had to call CS this morning for a price adjustment on a LOGO top that was on sale yesterday for $34.69 and today is a LTS for $27.11.  I accepted a $7.58 account credit so I wouldn't have to call them again once the order shipped.  

A question I have is where are they getting their odd "cents" on their pricing.  Why 69 cents or 11 cents.  Why not just round up (or down - hah!).  Can't they just make everything 00 cents?  Are we supposed to feel like there is some intelligence behind the odd cents? Or is this to make up feel like we're getting a bargain?

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Have you ever gone in to any brick and mortar store and looked at their pricing?

Have you been inside of a drug store, grocery store, or department store?

They too do the $X.99, so it is NOT unique to just QVC.

It is to make the customer "feel" as though they are getting a "bargain".

I'm sure that studies have been done that compare how they feel bargain wise, between $X.99 an $X.00.

[Stevie Nix]

@Anonymous032819  - I understand the psychological benefit of 99 cents.  That's not what I'm talking about.  My post refers to the odd numbers they use.  My example was 69 cents or 11 cents - or 38 cents or 53 cents, etc., etc.  

So, instead of 00, use 99.  But stop with the wierd meaningless cents.

[Puppy Lips]

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@Stevie Nix wrote:

@Anonymous032819  - I understand the psychological benefit of 99 cents.  That's not what I'm talking about.  My post refers to the odd numbers they use.  My example was 69 cents or 11 cents - or 38 cents or 53 cents, etc., etc.  

So, instead of 00, use 99.  But stop with the wierd meaningless cents.

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I agree.  The odd cents just seems, well, odd.  I remember once when LR was selling something the price ended in .01.  She joked that QVC just had to get that extra penny.

[ILTH]

I've been following 2 items (not clothes) for a month. EVERY DAY the prices are different. BY AS MUCH AS $49.

One item is anywhere between $124 and $169 depending on the hour or day.  UNICEF market has an almost identical item (It looks to be the same artisan. The differences in 2 details are negligible) for $89.

I did buy if from UNICEF.  I rarely buy from QVC.

QVCs and HSNs exercise equipment and some skin care tools often have good prices compared to other sites, though. That's it. 

[Spurt]

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@Puppy Lips wrote:

I order a lot from QVC, which is not really a good thing.  Anyway, I ordered a Denim and Co. top yesterday that was presented ON AIR (yesterday) with a clearance price of $35.12.  This morning, the price is $34.13.  Why?  Who makes these decisions?  Is someone doing this manually, or is there some master computer program that continually changes all these prices?  I called customer service for them to make a note of the current price, so I can call back once it is shipped to get a .99 credit.  I have posted this before, but I am always checking the prices of things I have ordered in the last 30 days to see if the price has gone down.  Last week I called on two things I had ordered to get a price adjustment.  One of them was a set of cuffs that were on a clearance price when I bought them, then were on "sale" for $9.00 less.  I called customer service.  They could not give me the $9.00 credit yet because it had not shipped (even though I could not cancel the order).  I called when it had shipped, and they still could not give me the $9.00 credit because my card had not been charged (which makes no sense as it has supposedly "shipped").  So I had to call a third time for someone to give me the $9.00 credit.  This is all a bit frustrating.

On top of this, QVC does not credit back the sales tax on the difference.  I liken this to returning an item to a store, and the store keeps the sales tax on your purchase.  My business pays sales tax due to our state monthly.  I highly doubt that QVC does it more frequently than that.  They certainly had not already paid the sales tax on my top that had not yet shipped.  I have to assume that QVC is keeping that extra sales tax money because why would they pay more sales tax than they have to?  Other companies that have given me a price adjustment also credit back the sales tax.  Why doesn't QVC?

I appreciate that QVC gives me the price adjustment within 30 days.  I have never run across a company that will not do that, so it is really nothing special.  Thanks for letting me vent.  I am sure other shoppers have the same frustrations with QVC.

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@Puppy Lips 

Maybe it has something to do with the fact that QVC doesn't get a count for a sale until an item is shipped and then it probably takes another 24-48 hours to process and post on their books and shows up in their system..........

But if you think QVC is bad Amazon is king of the pricing games.....they constantly adjust their prices to beat a competitor and then make up for it by increasing prices on other items....A handbag price changed from $148 to $438....and this had nothing to do with a sale price.  So buyer beware and always comparison shop at all retailers.  At least you were deligent, and noticed what happened and QVC was willing to make the adjustment....

[Puppy Lips]

Well QVC is going to get tired of me calling.  I just found another price reduction in the last 30 days.  Called to get $7.30 credit back on a Denim and Co. dress I purchased.