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Super Contributor
Posts: 308
Registered: ‎05-11-2010

Has anyone had their orders say this for 11 days or more.  Called customer service they apologized, merchandise is in stock, so that do not know the issue. She said it has been happening a lot lately. Ugh! 

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Honored Contributor
Posts: 13,913
Registered: ‎03-10-2010

Re: “Preparing your order”


@GAC65 wrote:

Has anyone had their orders say this for 11 days or more.  Called customer service they apologized, merchandise is in stock, so that do not know the issue. She said it has been happening a lot lately. Ugh! 

 

 

 

@GAC65 

 

I worked 33 years for a big company and when different things started to change? Their answer was usually "Cost Reduction", which meant fewer people doing more work. Just sayin !! 

 

 

hckynut 🏒


 

hckynut(john)
Honored Contributor
Posts: 12,245
Registered: ‎02-02-2015

Re: “Preparing your order”

I would rather have it say Preparing Your Order than to say Backorder or Waitlist. Smiley Happy

Esteemed Contributor
Posts: 5,875
Registered: ‎09-08-2010

Re: “Preparing your order”

What I find very annoying, is that we're trapped once we place an order. No matter how long it takes for them to "prepare an item", we are not able to cancel it. This is just bad business, and unfair to the customers period. I've had orders for eight 910 days, just sitting, and I've change my mind. And now with they can't cancel it. It hasn't been sent, but they can't cancel it. Very annoying.

Honored Contributor
Posts: 70,932
Registered: ‎03-10-2010

Re: “Preparing your order”

[ Edited ]

There are a couple possibilities;  QVC, like many businesses, may be having trouble hiring and retaining employees.  They are frequently affected by transportation problems like all other shippers.  Everything from delayed marine arrivals to train and trucking delays.  There are many problems with transportation nowadays.  I saw a feature on NBC news about it this week.  Shipping prices rising.

 

I've got 3 orders that have been processing for 8 days. 

New Mexico☀️Land Of Enchantment
Contributor
Posts: 70
Registered: ‎04-16-2010

Re: “Preparing your order”

I placed an order for a pair of Lamo boots 7/16 (they were supposed to be in stock). They were "in process, then "preparing your order", and now back to "in process".  However, QVC did let me know that there was an unforseen delay...Hopefully, the order will finally come through. There is not even a waitlist on my color and size now.

Respected Contributor
Posts: 3,731
Registered: ‎03-09-2010

Re: “Preparing your order”

I'm not going to order anything else from QVC that has an advance ship date.