Community Chat

[Mj12]

[Yahooey]

all this working from home is BS - 

at least if they had people - you can talk to someone

I found some phone numbers of a directory and will try it during their business hrs

whatever the  that means

[Mj12]

@Yahooey I understand companies working from home, especially when they never had to before - it was challenging for everyone in the beginning. There is no excuse 7 months later for any company to use it as an excuse to abandon customer service.  

[dooBdoo]

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@Yahooey wrote:

AARGH!!!!

still no respnose from Staub

reached out to my credit card since the statement arrived

I told them can they hold off charging me interest while I'm trying to work it out

they cannot

I have to show that I returned the pot and they can remove the charge

Staub site says they will refund if unused - I take it undamaged but no one is acknowledging it is damaged through no fault of my own plus I will have to pay for shipping the pot back to them - 

I'm so frustrated - I'm on Instgram and followed Staub in order to send them a private msg for help - don't inow if they read that but i know that they have new posts all the time. I don't normally follow them but seeing the dates just now lets me know someone is posting. 

I'm so upset - i'm only bought from them bc WS didn't have any in the store - I prefer to pick it up - should have ordered from them bc I can go by their store front and show them damaged pot or something

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@Yahooey,  I am so sorry you're going through this.

Staub is the Zwilling J.A. Henckels, LLC, company?   I'm sorry if I'm repeating something you've already done...  I didn't see it, but might've missed it... but have you tried the Better Business Bureau website?  The reviews and complaints are "interesting."   I know people aren't always happy with the BBB, but I've noticed that some complaints on their website get attention and will be addressed and resolved, perhaps because they're so public.   At this point you might consider it.

These are the reviews (not looking good):

https://www.bbb.org/us/ny/pleasantville/profile/cutlery/zwilling-ja-henckels-llc-0121-53871/customer...

Here are the complaints:

https://www.bbb.org/us/ny/pleasantville/profile/cutlery/zwilling-ja-henckels-llc-0121-53871/complain...

[Yahooey]

thank you @dooBdoo 

I will try calling the other numbers I found online

if nothing comes of it - being can't get a person

I will file a BBB complaint

thank you for taking the time to help me

[SouthernBee]

@Yahooey : For the company home office - any possibility someone working there ? Preds and Friends can escort you and the defective pot and do a peaceful protest but making it clear: Yahooey needs new perfect pot like now and suggest we will not accept any other options and others will hear about your defective pot and no customer service support. 🤗❤️

[loveschocolate]

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@Yahooey wrote:

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@loveschocolate wrote:

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🤣

@loveschocolate how is your brother and DD doing - gentle hugs friend

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@Yahooey , DD is completely recovered. My brother is still awaiting his Holter monitor results. Thanks for asking. 😊

[Drythe]

@Yahooey 

Could you take the pot to the WS store front, explain -Of course

you would - that you didn’t purchase it there, but could they PLEASE help you get some attention, give you some suggestions,

something?  I would give it a shot.

Sorry you have this going on, it should have been a nice pick-me-up for you.  

The last thing anyone needs right now is One-More-Thing!

[Yahooey]

@Drythe 

I hate dragging someone else into this but may consider giving them a call 

thank you

[SouthernBee]

@Yahooey : At this point whatever works. Don't know until you ask.