Community Chat

[Yahooey]

Rooster arrived but is now a capon

the handle was chipped

the box was dented where the handle is placed

the shipping box looked fine

GRRRRR

so I wrote to the company and waiting

[Bri369]

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@Yahooey wrote:

Rooster arrived but is now a capon

the handle was chipped

the box was dented where the handle is placed

the shipping box looked fine

GRRRRR

so I wrote to the company and waiting

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@Yahooey  nooooooooooooooooooooooooooooooo

[Coquille]

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@Yahooey wrote:

Rooster arrived but is now a capon

the handle was chipped

the box was dented where the handle is placed

the shipping box looked fine

GRRRRR

so I wrote to the company and waiting

---

@Yahooey  Sorry you received your pot that way. It really is a beautiful piece. I can sympathize because a lot of my orders the last couple of months, have had something damaged. Recently, I ordered 8, beautiful, white marble coasters from Nordstrom. Of course, 2 were chipped because of their neglect in packaging them. I had to return all of them. They were soooo pretty.

I hope they'll rectify the problem.

Also, I hope you enjoyed today. The weather is beautiful!😘

EDITED TO SAY: : When I said, I hope they'll rectify the problem, I should have said, I hope they rectify YOUR problem. Not mine.

Have a good night.

[Mj12]

@Yahooey  Oh no - so aggravating.  Fingers crossed the company responds to you quickly and replaces it. 

[Yahooey]

boo hoo - still waiting for a reply

so the handle is chipped and you can see the crack in the box

[PamfromCT]

@loves chocolate, Oh my dear Lovely.  I am so sorry to hear of your dear brother’s medical issues.  I hope and pray for his healing.  I have a DB myself, so I know how much you love and care for him.  I will hoping that your brother’s doctors are guided by the Great Physician, you can bet.

[Coquille]

@Yahooey  Didn't they bubble wrap the pot?  Usually Staub, Le Creuset and William Sonoma are good as far as fixing these issues. They usually ask you to either take a pic and e mail it to them and then replace the top or sometimes, they even tell you to keep the pot and send you another one! I usually ask them to send a complaint to the quality control dept.. This way, hopefully, again hopefully, it won't or will hardly happen to anyone again.

Hope you hear from them either tonight or tomorrow.

[PamfromCT]

Dear Lovelies, Been distracted for a few days, but have been peeping in.  Be back soon and sending 💕 to all.

[Yahooey]

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@Coquille wrote:

@Yahooey  Didn't they bubble wrap the pot?  Usually Staub, Le Creuset and William Sonoma are good as far as fixing these issues. They usually ask you to either take a pic and e mail it to them and then replace the top or sometimes, they even tell you to keep the pot and send you another one! I usually ask them to send a complaint to the quality control dept.. This way, hopefully, again hopefully, it won't or will hardly happen to anyone again.

Hope you hear from them either tonight or tomorrow.

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@Coquille 

the pot is in the Staub box and then placed into a larger brown box with a single bubble around to fill in the negative space - but the shipping box is fine.

so the damage to the pot was done at the warehouse which is what I told them

I bought it directly from the company

[momtochloe]

Good morning friends of Preds, happy first day of October to one and all!