Re: Our US Postal System At Its Finest

Kachina624 · ‎03-10-2010

@Plaid Pants2 Its not like we have a huge choice of alternate shipping selections. The post office is expensive and getting worse. FedEx loses about as much as the post office, and have you priced the fare on a package sent from a UPS Store lately? Exorbitant. Thank goodness for at least a little competition.

New Mexico☀️Land Of Enchantment

Nataliesgramma · ‎03-28-2015

I think it is the Summer Help that they hire to cover vacations. It is the only time that I have issues........

PINKdogWOOD · ‎05-13-2010

@moon_gazer I am sitting in my living room right this very minute saying EXACTLY the SAME thing you are about your returns - for that matter so is everybody here!!!!!

WHAT THE HECK USPS???????????????????????

I have 5 return tracking numbers on returns I made via USPS with basically no info as well. My USPS returns have a lot of $$$$$$ tied up in these returns. Where are my packages sitting? Who has them? I even pulled up USPS.com to see if I can find out more info on all or any of them and nothing. NOTHING!

There are so many on this post who are saying the same thing. Surely we cannot all have lost returns sitting somewhere in the USPS offices. I am so griped about this!

What gives? Are they really still sitting at our post office or are they sitting in some QVC warehouse that haven't been processed yet?

WHERE IS OUR RETURN MONIES!!!!!!!!!!!!!!!!!!!!!

Bri36 · ‎02-20-2017

I can't believe they don't answer the phone. I would try to call myself and talk to somebody at that post office and find out what's going on with your package. How frustrating...

Pearlee · ‎06-11-2011

The USPS 800 Customer Service number on your receipt (or find it on their website) is excellent at tracking lost packages or packages that aren't moving. They giet it done!

The problem is a long wait on hold but they do offer to call you back and not lose your place in line when the wait is long and they always do.

I called them at a little past 8:00am this morning shortly after they opened and was able to talk to someone right away about my passport return envelope sitting at the hub in Philly. They emailed the hub right away.

They also will not be please to hear that a PO isn't answering its telephone. Get on it with the national CS line - they get stuff done!

moon_gazer · ‎11-20-2016

@Bri36 wrote:
I can't believe they don't answer the phone. I would try to call myself and talk to somebody at that post office and find out what's going on with your package. How frustrating...

I have tried calling them myself several times each day and I get no answer either. It rings forever, doesn't even go to an answering service so that I could leave a message.

Deep In The Heart of Texas

moon_gazer · ‎11-20-2016

@Pearlee wrote:
The USPS 800 Customer Service number on your receipt (or find it on their website) is excellent at tracking lost packages or packages that aren't moving. They giet it done!
The problem is a long wait on hold but they do offer to call you back and not lose your place in line when the wait is long and they always do.

I called them at a little past 8:00am this morning shortly after they opened and was able to talk to someone right away about my passport return envelope sitting at the hub in Philly. They emailed the hub right away.
They also will not be please to hear that a PO isn't answering its telephone. Get on it with the national CS line - they get stuff done!

They are the first ones I called and they are the ones who opened a case for me and told me that Consumer Affairs would give me a call. I waited 2 days for that call - finally just called Consumer Affairs myself. That is who I have been dealing with and that is the person who told me last Friday that she had called the Alameda PO and was told the package was on the truck out for delivery that day. Well, that didn't happen and since then she has been calling the PO everyday and getting no answer. This lady called me last night about 7:00 and told me that today on her way to work, she would stop by there and ask them face to face where the package is. That surprised me!

Deep In The Heart of Texas

Bri36 · ‎02-20-2017

@moon_gazer wrote:
@Bri36 wrote:
I can't believe they don't answer the phone. I would try to call myself and talk to somebody at that post office and find out what's going on with your package. How frustrating...
I have tried calling them myself several times each day and I get no answer either. It rings forever, doesn't even go to an answering service so that I could leave a message.

That's just terrible.

Boehm Collector · ‎03-09-2010

@moon_gazer wrote:
I am so frustrated, I could bite nails into! I mailed a package on June 2nd to Alameda, CA. I've been watcing the tracking and saw that it was out for delivery on June 5th. The package was sent with signature required. Well, by June 9trackng had still not updated to show delivery. So, I contacted the person that was to receive the package to find out if maybe they had received it and for some odd reason, tracking just did not show it. No, they said. I do know that if no one is home to sign for the package, they are supposed to leave a note stating that they will attempt re-delivery or you can call to schedule a delivery time. The person the package was mailed to also told me they did not receive any notice. So, now I call the Postal Consumer Affairs for the Bay area and they open a case for me. While she had me on the phone (last Friday) she called the Alameda Post Office and was told that the package was on a truck for delivery at that very moment. OK - fast forward to Monday -- I check tracking and it still shows out for delivery. I contact the person receiving the package and she says she hasn't received it. So, I call the woman at Consumer Affairs who is handling the case for me, and I tell her it still hasn't been delivered. Now this is what really has me so irritated - she has called the Alameda P.O. Monday, Tuesday and now today (Wed) and no one answers the phone. She has sent e-mails to the postmaster and has not received any response. This is our wonderful postal service. I think they probably lied to her about the package being on a truck Friday. They've probably lost the package or someone working there has stolen it.

Hi @moon_gazer ... I can certainly relate. The USPS is horrible. Whenever possible I ship things via UPS next day air or second day air.

Boehm Collector · ‎03-09-2010

@Plaid Pants2 wrote:
*chuckle*

People itch and complain all year long about how terrible the postal service is, and at how awful their mail delivery is, yet at Christmas time, they can't wait to push cash in to the hands of those same awful postal delivery people, as a holiday gift/bonus/reward.

You really have to laugh at the hypocrisy of it all.

I guess that it's a case of forgive and forget, eh?

@Plaid Pants2 .. I do tip our mail carriers... because they are not the ones who are responsible for items not reaching their destinations. Our carriers always deliver what is given to them. If the items do not reach the carrier it isn't the carriers fault.