Our US Postal System At Its Finest

moon_gazer · ‎11-20-2016

I am so frustrated, I could bite nails into! I mailed a package on June 2nd to Alameda, CA. I've been watcing the tracking and saw that it was out for delivery on June 5th. The package was sent with signature required. Well, by June 9trackng had still not updated to show delivery. So, I contacted the person that was to receive the package to find out if maybe they had received it and for some odd reason, tracking just did not show it. No, they said. I do know that if no one is home to sign for the package, they are supposed to leave a note stating that they will attempt re-delivery or you can call to schedule a delivery time. The person the package was mailed to also told me they did not receive any notice. So, now I call the Postal Consumer Affairs for the Bay area and they open a case for me. While she had me on the phone (last Friday) she called the Alameda Post Office and was told that the package was on a truck for delivery at that very moment. OK - fast forward to Monday -- I check tracking and it still shows out for delivery. I contact the person receiving the package and she says she hasn't received it. So, I call the woman at Consumer Affairs who is handling the case for me, and I tell her it still hasn't been delivered. Now this is what really has me so irritated - she has called the Alameda P.O. Monday, Tuesday and now today (Wed) and no one answers the phone. She has sent e-mails to the postmaster and has not received any response. This is our wonderful postal service. I think they probably lied to her about the package being on a truck Friday. They've probably lost the package or someone working there has stolen it.

Deep In The Heart of Texas

CatLoverDogsToo · ‎03-10-2010

I'd like to say I am surprised, but I am not. I have had several "nightmare situations" with the post office. That is why I avoid them at all costs if I can. At least if UPS loses something, they take care of it right away. UPS is terribly expensive though.

I hope your situation gets resolved quickly, but I have my doubts.

“The price of light is less than the cost of darkness.”
– Arthur C. Nielsen

Sweet_Serenity · ‎01-22-2016

Today received return reimbursement shipped UPS ...

Amazon immediately, Credited once notifided. Of course!

Prime membership free shipping and free returns. Love Amazon.

sueinsf · ‎03-13-2010

I shipped something out First Class with insurance on June 5th. Thought it would be delivered by the 10th. On the 10th it was apparently still sitting at the PO and hadn't gone out yet. Seriously? I'll check the tracking tonight or tomorrow and hope that it is delivered by Friday.

ETA: Package was delivered this morning. Shipped on the 5th, delivered on the 17th!!

bonnielu · ‎03-11-2010

Seems it is getting worse. Mail is being delivered to neighbors (some of it) and I guess that is a good way to get closer to them. LOL.

And I bought something... needed it on a deadline. lt tracked out to delivery from merchant but was actually sent back to them .... not to me. I had to explain to them why I needed a refund since I never got it.

So much fun.

Kachina624 · ‎03-10-2010

Must be nice to have a job where you can ignore ringing phones and customer complaints and lie about service. My local PO has an unlisted number so they won't be bothered when their service is rotten. There were so many complaints locally, a couple of congressmen came to review the situation. Even they couldn't get through the postmaster's assistant who has the demeanor and grace of a bulldog.

New Mexico☀️Land Of Enchantment

roxxy1 · ‎11-12-2016

@Kachina624 wrote:
Must be nice to have a job where you can ignore ringing phones and customer complaints and lie about service. My local PO has an unlisted number so they won't be bothered when their service is rotten. There were so many complaints locally, a couple of congressmen came to review the situation. Even they couldn't get through the postmaster's assistant who has the demeanor and grace of a bulldog.

@Kachina624 Thanks for the lol~~~grace of a bulldog

Plaid Pants2 · ‎03-14-2015

*chuckle*

People itch and complain all year long about how terrible the postal service is, and at how awful their mail delivery is, yet at Christmas time, they can't wait to push cash in to the hands of those same awful postal delivery people, as a holiday gift/bonus/reward.

You really have to laugh at the hypocrisy of it all.

I guess that it's a case of forgive and forget, eh?

Mistreatedbycs · ‎03-10-2010

@Plaid Pants2 wrote:
*chuckle*

People itch and complain all year long about how terrible the postal service is, and at how awful their mail delivery is, yet at Christmas time, they can't wait to push cash in to the hands of those same awful postal delivery people, as a holiday gift/bonus/reward.

You really have to laugh at the hypocrisy of it all.

I guess that it's a case of forgive and forget, eh?

I think you are missing the point, the people who handle the packages internally at the post office are not the same people who brave the weather to deliver your mail. Those people on foot are the ones' that we reward, I do not run into the post office and hand out "gifts" to the counter people nor do I hand out "gifts" to all those shuffling the packages around in the back of the post office. If I did, yes we could laugh at the hyposcirsy of it all.

Plaid Pants2 · ‎03-14-2015

Ah, but what about the many, many, many posts throughout the year, of people complaining about how the mail is misdelivered, boxes shoved in to the mailbox, all crumpled and torn, and the person can't get it out?

That is not the office's fault.

Nope.

That, as people have posted, is directly the person who actually and physically delivered the mail.

And the ones who itch and complain 11 months out of the year, about their mail delivery, are the same ones who can't wait to shove cash in to the very same hands that shoves the mail in to their mailboxes, at Christmas time.

As I said, you gotta laugh at the hypocrisy of it all.

As I said, it must be a case of forgive and forget.