Community Chat

[willdob3]

@wagirl -

Please calm down. No one is trying to rip you off and ruin your life. Seriously. 

I'd never attempt to handle something like this by email but I hope it works for you.

If you ordered correctly according to the size on the item & it is way too big, that means it is defective & you will be issued a free shipping label. I'd just call Evine CS and politely and CALMLY explain the situation. Doing this has always resulted in a positive experience for me when ordering online from any store. 

[chrystaltree]

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@willdob3 wrote:

@wagirl -

Please calm down. No one is trying to rip you off and ruin your life. Seriously. 

I'd never attempt to handle something like this by email but I hope it works for you.

If you ordered correctly according to the size on the item & it is way too big, that means it is defective & you will be issued a free shipping label. I'd just call Evine CS and politely and CALMLY explain the situation. Doing this has always resulted in a positive experience for me when ordering online from any store. 

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       First. she should go to Tracking and look,  it's quite possible that all she has to do is print off the Smart Label (per my prev  post).   If her pacakge was not eligible for the Smart Label return, then she should call cs to see if they can help her. 

[DiAnne]

I have ordered and returned to Evine many times without any problems.  Maybe I have just been lucky?  I would definitely call their customer service if I was having a problem.  

[willdob3]

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@chrystaltree wrote:

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@willdob3 wrote:

@wagirl -

Please calm down. No one is trying to rip you off and ruin your life. Seriously. 

I'd never attempt to handle something like this by email but I hope it works for you.

If you ordered correctly according to the size on the item & it is way too big, that means it is defective & you will be issued a free shipping label. I'd just call Evine CS and politely and CALMLY explain the situation. Doing this has always resulted in a positive experience for me when ordering online from any store. 

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       First. she should go to Tracking and look,  it's quite possible that all she has to do is print off the Smart Label (per my prev  post).   If her pacakge was not eligible for the Smart Label return, then she should call cs to see if they can help her. 

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@chrystaltree - I'd call anyway to request free return shipping because the item is defective. The Smart Label is not free shipping, is it?

[SahmIam]

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@Lsk wrote:

I never had packeges from QVC and HSN without pre-paid labels.

Never had this kind of problem with both of them.Sometimes labels come not in good condition, so just call and they sent new new one no question ask or you can print from website.

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Just because you haven't, doesn't mean it doesn't happen.

So far, I've received 6 items from HSN that did NOT include a return label. I don't care about it UNLESS I need to return something; I had to and there began the nightmare.

You can call CS until you're blue in the face. They will NOT send you out a return label if one was not included. They will inform you that it is the agreement they made with the vendor and you must pay for shipping up front. The package goes to the vendor NOT an HSN location. When HSN is informed by the vendor that the package has been received, then they will credit your account for the cost of the item. Now, you can choose to send it back anyway you wish; you may then call HSN and give them the tracking number and receipt number from your shipping location (UPS, USPS, FED EX). They will key it in and will then credit your account with spendable Kash OR mail you a check; you choose.

There are many threads about it on the HSN forum. The #1 complaint is that neither the hosts nor the website inform you that if there are ANY issues, you will be dealing with the vendor and NOT HSN customer service.

As for QVC, it has happend twice regarding a food item and piece of furniture. I now ask before purchasing either if it is shipping from a QVC warehouse or the vendor; they'll tell you.

[SahmIam]

@willdob3 No, it isn't. The cost is still deducted from the return.

I've asked all 3 regarding free returns based on an item being defective and all 3 say to call them FIRST and let them know you're sending it back and why. They'll input info regarding the return and that you should not be charged for the cost of shipping (some will credit you shipping both ways). Then, fill out the form showing it's defective. All have said that if you just fill out the form, it's a 50-50 chance you will still be charged.

I've printed out many labels but if you want to send something back UPS to HSN and that isn't an option to print, they will mail you one. I prefer UPS as it's much faster and includes insurance.

I do a LOT of online/over the phone shopping. It simply works much better for my needs.

[willdob3]

@SahmIam - 

I'm talking specifically about Evine - If you get a regular return label, yes, it is deducted. If CS knows it is defective you get full amount back (or credited) no charge for the return. They email or send a free shipping label.I have done it a few times.

I have not had problems returning items to HSN or QVC either.

[nycgrl]

Yes, they are weird with the shipping labels.  I ordered a sweater and they didn't give me a return label and I took it to the post office and it cost me $8.00 to send back.  I choose very carefully what I purchase from Evine.  Thankfully I bought the sweater on free shipping day or I'd be stuck with it.  I have had them send me the wrong item and used the shipping label even after calling CS and been charged for shipping.  I do think they are the worst of the 3, but they do have good incentives on products I use and love.  

[PinkSunset]

Hold on, there's a lot of misinformation here.

Some items are not eligible for a smart label, that is true, but the statement in the OP saying if it doesn't have one you have to pay for the return is not applicable here. You still have to pay for the return if you use the smart label, they deduct the cost of return shipping from your refund. Either way sending an item back costs you unless it truly is defective, and I do believe many people mark defective on items that are not just so they don't have to pay return costs. 

Marking all these clothes defective that people say don't fit is IMO, many times just not truthful. People order the wrong size because you are shopping on television and a size 6 in a D&C is not the same as a size 6 in a Linea for instance. Just like in B&M stores one can take in 3 pairs of jeans from 3 different brands all in the same size and some will fit and some won't. They aren't defective, it's just the way things get manufactured in different facilities, This has been discussed a million times. Clothing and shoes just are not  all created equal, depends on fabric, stretch, cut of the garment and so on. 

The reason some items don't have the smart label included in the packaging is because some items ship from the vendor, not Evine's warehouse and the vendor does not use smart labels,

[JaneMarple]

Earlier this year I ordered a alternative feather bed from Evine, it came in the wrong size and I called them to let them know and they emailed a FREE return label because it was their fault. No problems at all. I order from them quite a bit.