Re: OUR SUGGESTIONS/COMPLAINTS

software · ‎06-08-2016

@Tinkrbl44 wrote:
@software wrote:
@Tinkrbl44 wrote:
@Shanus wrote:
No matter how many of us write about high shipping costs, no variety in programming, hosts without manners or professional skills, no one is listening.

Just for the heck of it, I looked back at beauty threads and fashion threads over the last few months. They're almost as repetitive as QVC's programming.

Nothing is being accomplished by our pointing out the obvious. It's clear that with all the complaining and unhappiness, enough merchandise is purchased so the Q is willing to sit just below the profit line instead of crossing over from red to black. Makes no sense to me, but very little about how things operate in this company makes sense to me.

@Shanus

Sorry, but I think a shipping cost of $3 is quite reasonable. Buying online not only saves the time and gas you'd spend when shopping at a mall, but all the hassle. I think it's a fair trade. My time is certainly worth more than $3 an hour, so I'm happy to pay it and avoid the B&M stores when I can. (Sorry, Bloomingdales!)

Buying online offers us what I call the "convenience factor". IMO, this is especially meaningful during the holidays. There's a lot to be said for shopping any time of the day, even at midnight in pajamas, and having the item delivered to your door.

I think most people realize that places that offer free shipping are getting that money back in the prices charged for the items being sold. It has to come from somewhere. Is there really any difference purchasing an item for $17 and $3 shipping ..... or $20 and free shipping? People must realize they are still paying, one way or another.

If it really bothers someone to pay shipping costs, then stop buying online and go spend hours in the brick and mortar stores.

BTW, there is a thread category called Suggestion Box for making suggestions.

To respond to your shipping scenario, I believe QVC gets discounted shipping for items sold in bulk, like a TSV, coming from one warehouse, as an example. I don't think all shipping should be passed to the customer if the shipper is getting a deal. And I've dealt with shipping enough in a past life to know that volume = discounts.

I could not ship a pair of shoes to you for $3, but QVC can ship thousands of pairs of shoes for that much or even less. IMHO $3 shipping is competitive & fair. Free would be awesome.

@software

Sorry, but my coffee hasn't kicked in, I guess. Who is giving the shipping discounts? Do you think the USPS gives a discount if the retailer sells large amounts of ... whatever it is? I've never heard of this.

It's should be for large retailers, UPS does, FedEx does

SurferWife · ‎12-12-2010

@KathyM23 wrote:
I don't think $3.00 is very much for shipping. I just placed an order from two of my catalogs and the shipping for two items from one was $12.99 and for two items from the other was $14.99. When I order from my shoe catalogs the shipping is between $12 and $15. And no, if you return the item, they do not refund the shipping fee and you pay to return the item $8.95 not the $6.95 QVC charges. Once in a while they will offer $5.99 shipping and occasionally free over $75. But for the most part, the shippling is high. I know some places do have free shipping, but not from the catalogs I like.

@KathyM23...some of us don't get the luxury of only paying $3 for shipping. Mainland shoppers get to pay $3; those of us who live on HI & AK get to pay $13 on average.

Time is just a drop in the bucket compared to eternity. It isn’t how long you live that matters; it is how well you are prepared to die. ~~Colonel Robert B. Thieme, Jr.

NickNack · ‎03-10-2010

I really don't understand all these complaints about QVC. I almost never watch it because the prices are so much better at Amazon and other places. If you don't like it there are other shopping channels you can watch and other places to shop with free shipping, etc.

The Bluebird Carries The Sky On His Back"
-Henry David Thoreau

Shanus · ‎05-17-2010

@Tinkrbl44. Good morning. Paying $3 shipping is not so bad, but when an item is received not as expected, doesn't fit and has to be returned....shipping charges back to QVC. If you don't mind, then continue paying it. Many other sites offer free shipping and free returns.

Shanus

Tinkrbl44 · ‎08-23-2010

@Shanus wrote:
@Tinkrbl44. Good morning. Paying $3 shipping is not so bad, but when an item is received not as expected, doesn't fit and has to be returned....shipping charges back to QVC. If you don't mind, then continue paying it. Many other sites offer free shipping and free returns.
Shanus

@Shanus

Should I assume you are referring to the $6.95 return label? Not only is it ridiculous, but it usually takes about 3-4 weeks to get back and be processed.

As a result, I no longer purchase clothing, shoes, or other large items. My purchases are now only things that are small, lightweight and can easily be returned via First Class Mail. Example ... I returned a pair of earrings purchased as a Christmas gift, and didn't work out. I put the item in my own little padded envelope and printed a Paypal label ..... the 1st class postage with tracking was about $1.74, if I recall correctly. It got back to QVC and was processed in less than a week.

I suppose if you live in a very rural area, and there are no B&M stores close by, shopping for clothing is almost a must. Nevertheless, no one is ever making anyone use the pre-printed label.

StraytoStay · ‎07-18-2016

I could do a 'don't buy Q' for a couple weeks easy. The rest of the TSV' s for the month I will pass on anyway. They probably wouldn't notice just posters stopping their shopping unfortunately, but it is an idea. There were some complaints about no free shipping during the holidays and then they had two free surprise shipping days.

lulu2 · ‎03-09-2010

Whenever I've returned something to QVC, I get notification within a few days, a week at the most.

As for taking items to the post office and paying for postage, unless it is a small padded envelope, by the time I pay for postage and insurance, it's $6+. Larger boxes are $10+. UPS is even more.

I hate paying shipping & handling, (I really hate when shipping is free then handling is $10+) but shipping is never really free. Someone is paying it. No retailer loses money because they have free shipping. The costs are past on to the buyers.

kivah · ‎03-11-2010

Talk about Repetitive: How many times a day, do they tell u about the Q CARD - and it's on EZ Pay!!!!!!!!! Why would anyone need EZ pay to purchase something for $40? Like someone else pointed out --- if u can't afford to pay in full --- u don't need it.

KathyM23 · ‎11-20-2010

@SurferWife Yes, but lucky you get the luxury of living in HI. I think I would pay the extra shipping for that privilege! Hope you don't have to return much though - shippling charges would really be over the top. Catch a wave for me!

Marcail0825 · ‎10-16-2014

@Shanus wrote:
No matter how many of us write about high shipping costs, no variety in programming, hosts without manners or professional skills, no one is listening.

Just for the heck of it, I looked back at beauty threads and fashion threads over the last few months. They're almost as repetitive as QVC's programming.

Nothing is being accomplished by our pointing out the obvious. It's clear that with all the complaining and unhappiness, enough merchandise is purchased so the Q is willing to sit just below the profit line instead of crossing over from red to black. Makes no sense to me, but very little about how things operate in this company makes sense to me.

I agree with you @Shanus.