Re: Not pleased with Macy's Customer Service

nun ya · ‎03-09-2010

They have the WORST customer service and their website is awful too.

For some reason, I can order online alright, but can't pay my bill onlline. They say my account (the same one I ordered with) doesn't exist. I call and get it fixed, then the next time, same thing.

Oh and they like to hang up on you too lol

Carmie · ‎10-25-2010

@shoptilyadropagain wrote:
I had a Macy's credit card and they sent a new one because the old one was due to expire. As instructed, I called the 800 number to activate the card but the recording said there was an issue and to stay on the line for the next available rep.....about 15 - 20 minutes. The instructions said I "had" to call from my home phone and it is much easier for me to call from work. Therefore, I never had time to call about it again until about 2.5 weeks later. I was immediately give to a "real" person and she told me my card had now been voided since I waited so long to activate it.....but, she would be able to re-activate my old card and it would still be good. I told her I didn't have time for such games and to forget it and I'd shop elsewhere.

I love shopping at Macy's but when it is more hastle than it's worth to shop at a store, I need to re-evaluate my shopping habits with them.

ALL credit cards have instructions telling you to activate them from your "home" phone number. They do this in order to keep your cards and account secure. If someone got your cards and could activate them from any phone, they could shop on your cards.

When you activate from home, they have a record of this number and know you received the cards and they are I the right hands.

I can't figure out out why people complain about things that are common sense. I have way over 20 years in customer service and I am still surprised about the things people complain about. It's not always easy to FIX a problem the customer makes and it may take time.

Spend a day in the CS rep shoes.

colliemom4 · ‎09-08-2010

Sorry this happened. I'm having problems with Overstock.com right now. I've ordered from them many times but they've really screwed up and can't seem to correct it. I don't think I'll use them again.

JustJazzmom · ‎03-09-2010

@NUNYA wrote:
They have the WORST customer service and their website is awful too.

For some reason, I can order online alright, but can't pay my bill onlline. They say my account (the same one I ordered with) doesn't exist. I call and get it fixed, then the next time, same thing.

Oh and they like to hang up on you too lol

Their webpages take forever to load and even worse on One Day Sale days and I get script error windows constantly from their site despite having a proper browser.

☼The best place to seek God is in a garden. You can dig for him there. GBShaw☼

Sherox · ‎10-20-2015

I've had issues in the past as well. I have heard that their CS dept is outsourced, can't confirm that though.

Allegheny · ‎03-19-2010

I have never sent an e-gift from Macy's or for that matter any other retailer.

However, I can sympathize with the situation you went through to get their attention to correct what should have been a simple matter. I don't understand in this computer age why corrections aren't fixed expediously and errors get compounded and take forever to get resolved. I do think Macy's customer service addressed your issue rather shabbishly.

Myself I probably wouldn't stop shopping with Macy's, I always give second chances, but I probably would send their corporate headquarters an old fashioned letter and outline my dissatisfaction.

fourpaws56 · ‎03-04-2015

perhaps he could help? dogbusy

MarieIG · ‎03-10-2010

@colliegirls wrote:
You sent a gift card by email? (I am confused since you said you spend a long time looking for just the right gift). Perhaps you could have cancelled that order and begun another one with the correct address. That may have been easier.

Anyone who cannot speak good English should not have a job answering the phones!!! That is a huge pet peeve of mine!!

Hi Colliegirls (Got to LOVE those collies!). The gift was not a gift card, it was a dress. I choose a dress for a lovely young lady going to school to be a nurse, and working at the same time as a nurse's assistant. She works so hard and takes nice care of a wonderful furbaby who (had been abused) and whom she adopted. I wanted the surprise to arrive for her birthday. She is from a hot area so I wanted sleeveless; above the knee but not so short that she couldn't move around. Something figure flattering without looking tacky. A bit sophisticated but not too old for her. It had to have very good reviews.

The e-gift allows the recipient to open the e-gift and put in their size - after which the present is delivered.

Do the math.

MarieIG · ‎03-10-2010

@Allegheny wrote:
I have never sent an e-gift from Macy's or for that matter any other retailer.

However, I can sympathize with the situation you went through to get their attention to correct what should have been a simple matter. I don't understand in this computer age why corrections aren't fixed expediously and errors get compounded and take forever to get resolved. I do think Macy's customer service addressed your issue rather shabbishly.

Myself I probably wouldn't stop shopping with Macy's, I always give second chances, but I probably would send their corporate headquarters an old fashioned letter and outline my dissatisfaction.

Yes, I will send a letter but I will be surprised if I receive a response.

Do the math.