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Contributor
Posts: 51
Registered: ‎10-03-2013

Need help with a refund please

I am waiting for three refunds for 2 items I returned and one that I did not receive at all. The refunds were processed last week but as of today they still haven't shown up on my Q Card. Does it normally take this long? I thought you would see a credit on your card within 3 days. 

Thank you.

Respected Contributor
Posts: 4,629
Registered: ‎03-09-2010

Re: Need help with a refund please

[ Edited ]

I find it takes 3-5 business days for a refund to show up on the Q Card.  You might want to post your concern in the Customer Care forum if you don't see it in your account soon.

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Respected Contributor
Posts: 3,383
Registered: ‎03-10-2010

Re: Need help with a refund please

@JUJU 


@JUJU wrote:

I am waiting for three refunds for 2 items I returned and one that I did not receive at all. The refunds were processed last week but as of today they still haven't shown up on my Q Card. Does it normally take this long? I thought you would see a credit on your card within 3 days. 

Thank you.


Sometime it takes almost a week after they send you an email telling you you have a refund, but you have to keep on them.  The Q is quick to chargs, but not to refund.