Community Chat

[grandma r]

I have been trying for 2 weeks to locate my order.  I placed an order on 5/26 and it shipped right away.  The last tracking info states package was received at LV PO on 5/28.  There is no further info.  I have tried the automated system, I have emailed customer service directly 3 times, and, still no answer.  I have called numerous times only to be redirected to the automated system.  I assume the package is lost somewhere.  At this point, I would appreciate that you cancel both items and issue a full refund.  I am counting on a moderator for help.  Thank you in advance.

[Kachina624]

@grandma r    Send the mods an email at  qvcsocialteam@qvc.com. and include your order numbers.

[grandma r]

Thanks.

[grandma r]

Still no response from anyone in any dept at QVC.   I am awaiting a return call from the Post Office where the package last tracked.   At least I spoke with an actual person who promised to call back within 30 minutes.

[grandma r]

Well, according to the post office, they can't locate the package.  Shocker!!!

And, still no reply from QVC....any dept.

[Linmo]

@grandma r If you paid with a credit card, you should file an item not received dispute with them.  They will give you a temporary credit and resolve it with QVC.

[grandma r]

@Linmo. Thank you.  I didn't know that.