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06-10-2020 02:32 PM
I have been trying for 2 weeks to locate my order. I placed an order on 5/26 and it shipped right away. The last tracking info states package was received at LV PO on 5/28. There is no further info. I have tried the automated system, I have emailed customer service directly 3 times, and, still no answer. I have called numerous times only to be redirected to the automated system. I assume the package is lost somewhere. At this point, I would appreciate that you cancel both items and issue a full refund. I am counting on a moderator for help. Thank you in advance.
06-10-2020 02:39 PM
@grandma r Send the mods an email at qvcsocialteam@qvc.com. and include your order numbers.
06-10-2020 02:40 PM
Thanks.
06-11-2020 02:28 PM
Still no response from anyone in any dept at QVC. I am awaiting a return call from the Post Office where the package last tracked. At least I spoke with an actual person who promised to call back within 30 minutes.
06-12-2020 07:53 PM
Well, according to the post office, they can't locate the package. Shocker!!!
And, still no reply from QVC....any dept.
06-12-2020 09:11 PM
@grandma r If you paid with a credit card, you should file an item not received dispute with them. They will give you a temporary credit and resolve it with QVC.
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