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Honored Contributor
Posts: 20,080
Registered: ‎04-28-2010

Re: Maybe, if they just listened to their customers

Anyone sick and tired of those two-day coupons that some brick and morter dept. stores offer in their flyers?   Honestly, I'm tired of coupons.  Also:  Some supermarkets' weekly ads are filled with tons of teeny-weeny coupons.  I need a large magnifyig glass to view each one.  Shopping at another market in my area with straight sales (no coupons) is like strolling around in shopping cart heaven, lol. 

'More or less', 'Right or wrong', 'In general', and 'Just thinking out loud ' (as usual).
Esteemed Contributor
Posts: 7,345
Registered: ‎08-20-2012

Re: Maybe, if they just listened to their customers


@shoekitty wrote:

I would like to add. I I totally understand why qvc does not offer discounts or frequent sales.  I would be angry if the prices went up and down, and I bought on an up day. Yikes.  But they could offer reward points for cash off their items for loyal customers.    Sort of like nordie or neimans.  After a customer spends a certain amount, they get a voucher for goods.  Or reward frequent buyers with flat fee shipping. After you spend a certain amount you can buy shipping for a year for a small flat fee.

i love neimans incircle program. I buy all my skin care there just about.  I shop my big orders on double points day.  Then there are days if you spend 200 and up you get a gift card.  I always take advantage of those days and get 25, to 100 gift cards!  Combined with free gift wrap, mrrebates, reward points I get gift card released 90 days after purchase.  It is great! They have the best sales on high quality merchandise. Ever week they have a new program. Their Beauty Event days  give you great gift with purchase, a nice tote bag and a boat load of samples 

 so many loyal, frequent shoppers with qvc.  They just never have treated the  faithful shoppers with anything special.

---------------------

       Love your ideas....many other stores do give loyal shoppers some "thank you" goodies!!  It would be great if Q followed suit -- great PR and give customers incentive to buy.


 

Honored Contributor
Posts: 36,642
Registered: ‎03-20-2010

Re: Maybe, if they just listened to their customers

[ Edited ]

@IMissSuperPoke wrote:

I've been reading a lot of reviews on Denim & Co capris and pedal pushers that say since Gary took over that the legs are massive. If they've sold thousands to satisfied customers why did they hire him to come along and change a good thing? I've been trying to find 'slim leg' in descriptions, but will look elsewhere. I don't know if it is Gary's changes he's mentioned during the shows, but it does seem like everything I've returned had large waists and huge arms, too. I won't try anything new by Denim & Co.


@IMissSuperPoke

 

I wholeheartedly agree with you.....it's as if QVC gave Gary a directive that this style is selling so we want all fashion brands to have this same style, BUT, what they don't realize is people are different---maybe we all don't have huge arms, like 3/4 sleeves, or large waists, or like bell bottom legs...it's like the only customers they must listen to anymore are their BFF's on their Facebook Pages and what they like/need!!! ....  Long ago I used to buy quite a few D&C pieces, but the quality and style and price changed and so have I---I'm shopping for clothes locally now....

Animals are reliable, full of love, true in their affections, grateful. Difficult standards for people to live up to.”
Contributor
Posts: 43
Registered: ‎03-31-2010

Re: Maybe, if they just listened to their customers

I used to order a lot from the SG line of apparel.  Her prices are no longer reflecting the quality expected and I no longer even search her items on QVC.

Honored Contributor
Posts: 25,929
Registered: ‎03-09-2010

Re: Maybe, if they just listened to their customers


@Moretofollow wrote:

They certainly don't listen to me.  I refuse to buy tunic length tees and why they offer it in the smaller sizes is just stupid.  My requirements are not the same as someone who is body conscious and desires to hide figure flaws.  It seems incomprehensible to me that designers like IM and Logo continue to measure their garments as if we all want to wear a tent or anything A-line.   I don't require that and it should be evident by the small size that I order and have always ordered since 1996.   The requirements of smaller bodied women are not the same as larger bodied women.   Don't get me started on the elephant sized pockets IM puts on the backside of his jeans.   

 

 

 


I wonder what % of QVCs customers are your same body type? Since almost everything that is left when clothes go on clearance are xs or s - I'm thinking that number is very low. QVC has a certain base customer and they are older women who are post meno and have figure flaws. Many plus women appreciate that they can buy clothing on QVC that has some style, and, to be honest , I think they drive the designs because they buy much more than any other sizes. The plus sizes sell out faster than any others. At QVC you vote for what you want to buy with your dollars.

Honored Contributor
Posts: 10,744
Registered: ‎07-28-2012

Re: Maybe, if they just listened to their customers


@Spurt wrote:

@IMissSuperPoke wrote:

I've been reading a lot of reviews on Denim & Co capris and pedal pushers that say since Gary took over that the legs are massive. If they've sold thousands to satisfied customers why did they hire him to come along and change a good thing? I've been trying to find 'slim leg' in descriptions, but will look elsewhere. I don't know if it is Gary's changes he's mentioned during the shows, but it does seem like everything I've returned had large waists and huge arms, too. I won't try anything new by Denim & Co.


@IMissSuperPoke

 

I wholeheartedly agree with you.....it's as if QVC gave Gary a directive that this style is selling so we want all fashion brands to have this same style, BUT, what they don't realize is people are different---maybe we all don't have huge arms, like 3/4 sleeves, or large waists, or like bell bottom legs...it's like the only customers they must listen to anymore are their BFF's on their Facebook Pages and what they like/need!!! ....  Long ago I used to buy quite a few D&C pieces, but the quality and style and price changed and so have I---I'm shopping for clothes locally now....


I too, am shopping locally for clothing now. I no longer watch Q at all, even the standby (for me) Sat, morning AM Style that I used to always watch. I don't think I have even watched a Linea show since maybe Sept or Oct. and I considered myself a loyal fan of his. I don't know, maybe I am just tired of it all. Higher prices, inferior quality, S&H costs, inconsistant sizing, etc, etc. I also no longer go to the "items recently on air" to see if they had anything I might have been interested in, as the answer to that is always no. They do need to offer some incentive for shopping with them and "Easy Pay" is not an incentive, to me. I never used easy pay.

"To each their own, in all things".
Respected Contributor
Posts: 3,324
Registered: ‎03-16-2010

Re: Maybe, if they just listened to their customers

Well I used to watch QVC all of the time but now, not so much. I used to watch AM style every Saturday and PM style every Monday. However the prices are so high now that I can't afford them with tax and shipping added. Most of the time the quality is less or the same as other stores who offer discounts and free shipping. I do like some of the cosmetics and I use IT but that is it. I don't buy Jewelry from QVC any longer. I still like LIna by Louis but I do not like Logo. I agree the same vendors over and over again have become boring. There was a time when QVC offered many unique items. The return shipping is high. All in all, the lack of variety in vendors, the prices, return shipping, endless days of beds, vacuums and computers makes me not watch QVC that often. 

Super Contributor
Posts: 498
Registered: ‎03-09-2010

Re: Maybe, if they just listened to their customers


@151949 wrote:

@Moretofollow wrote:

They certainly don't listen to me.  I refuse to buy tunic length tees and why they offer it in the smaller sizes is just stupid.  My requirements are not the same as someone who is body conscious and desires to hide figure flaws.  It seems incomprehensible to me that designers like IM and Logo continue to measure their garments as if we all want to wear a tent or anything A-line.   I don't require that and it should be evident by the small size that I order and have always ordered since 1996.   The requirements of smaller bodied women are not the same as larger bodied women.   Don't get me started on the elephant sized pockets IM puts on the backside of his jeans.   

 

 

 


I wonder what % of QVCs customers are your same body type? Since almost everything that is left when clothes go on clearance are xs or s - I'm thinking that number is very low. QVC has a certain base customer and they are older women who are post meno and have figure flaws. Many plus women appreciate that they can buy clothing on QVC that has some style, and, to be honest , I think they drive the designs because they buy much more than any other sizes. The plus sizes sell out faster than any others. At QVC you vote for what you want to buy with your dollars.


I agree but I wish they wouldn't even bother offering my size at all if they're not going to proportion it correctly basically was my point.  

Respected Contributor
Posts: 2,284
Registered: ‎04-03-2016

Re: Maybe, if they just listened to their customers

Interesting point about search engine. I have searched and found no matches but gone to google and up comes qvc. Definite hindrance to purchasing.
Honored Contributor
Posts: 68,120
Registered: ‎03-10-2010

Re: Maybe, if they just listened to their customers

[ Edited ]

This has been coming for quite a while... They've been warned and then warned again and they continued down the same path of extremely limited variety and narrow branding, limited quality, high prices, high shipping, terrible and repetitive programming, annoying host behaviors, a marginal website and an absolute absence of real, meaningful customer incentives... The hens have come home to roost and still, by all indications, Nero fiddles...


In my pantry with my cupcakes...