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10-20-2020 01:56 PM
In the past when pieces have broken (usually the llittle locking tabs) I could get a replacement in about 6-8 weeks.
No questions , no problems. And that encourages me to purchase more sets
as needed.
In April 2020 I ordered a lid and a bowl. To this date 10/19/2020 I have not
received them. In June I called, shipment due in September of replacement
parts and I was assured I was on the list.
At the begining of October I called. My parts did not come even though they said they were ordered and now they do not know when they will come.
They have a lifetime warrantee.... maybe not in my lifetime.
Anyone on this long waiting list?
I realize these shopping networks have no control of things like this and will just give
you a telephone number to solve it. However, to keep selling the product is not a good business practice..
10-20-2020 02:03 PM
I ordered in June and just got my 2 replacement lidsj. Here is their email if you want to contact them usacs@locknlock dot com
10-20-2020 02:06 PM
THANK YOU THANK YOU WILL EMAIL THIS TODAY!
10-20-2020 03:15 PM
There have been many complaints....
10-20-2020 03:54 PM
I always used to contact them by phone and they would mail me a new lid for free. My last call, about a year ago, they said on the phone that there would be a $4 fee for postage. I did that then.
But I didn't order again from them.
10-20-2020 10:09 PM
@henderson wrote:I ordered in June and just got my 2 replacement lidsj. Here is their email if you want to contact them usacs@locknlock dot com
@henderson thanks for their email address! I have a box of broken pieces and keep meaning to call them- but sending an email will be much easier!
10-20-2020 10:21 PM
Snapware at Bed & Bath is better anyway. OXO makes quality stuff too
10-20-2020 10:33 PM
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