Community Chat

[RespectLife]

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@febe1 wrote:

I would think a large store like the Q would have employees who do just that: select those who receive return letters. 

There are most likely ways to scam the company that we can't even think of. 

When you qualify with 30 day returns, worn or not, if you're not happy, you might be robbed blind. 

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@febe1 

I would imagine it is all done and regulated by computer....

[They CallMe MRWILKES]

The National Retail Federation recently published a report detailing the enormous toll on retailers of returns.  The amount returned is staggering:  $850 billion!  Processing returns is a large and burdensome line item expense for retailers.

And most alarmingly,  almost 10% of returns are overtly fraudulent,  while 45% of returnees felt is was acceptable to "bend" return rules.  Fraudulent returns include sending back empty boxes and "dummy" items.  Every major retailer is cracking down, focusing on "wardrobe shoppers" who buy the same item in multiple sizes and/or colors, only to return most items.

"Bracketing" is also costly and abusive, with the purchaser intending to return the item from the beginning. 

85% of retailers report that they are now using AI and machine learning tools to detect fraudulent,  abusive and chronic returns to pinpoint and track the perpetrators.

I applaud and support each and every retailer in attempts to stem chronic returnism,  which ultimately costs all of us.

[Venezia]

@RespectLife - I bet those shoppers wouldn't get a refund these days.

Disgusting what some people think they're entitled to.  And shame on management for letting them get away with it.

[febe1]

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@RespectLife wrote:

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@febe1 wrote:

I would think a large store like the Q would have employees who do just that: select those who receive return letters. 

There are most likely ways to scam the company that we can't even think of. 

When you qualify with 30 day returns, worn or not, if you're not happy, you might be robbed blind. 

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@febe1 

I would imagine it is all done and regulated by computer....

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Of coursse, @RespectLife , you're right!

[Kitty Galore]

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@NEvans2 wrote:

I sold clothes for 20 years and I can tell you that there really isn't much consistency in sizing even within the same brand. Many years ago it was explained to me that it's because of how they are cut in the factory.

 Clothing is generally cut in batches. So a lot of times it depends on where the garment was in the batch. If it's in the top of the batch, it may be bigger than if it's in the bottom. Especially if the machine needs recalibrated. That is also why sometimes you get a pant leg that the seems to be twisted. When they were cutting pant legs a few may slipped and then they end up crooked.

   When I go to a B&M store I usually take three or four pair of bottoms in the same size in the fitting room and you can bet they all fit different.

   Hope this help solves the sizing mystery.💗

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@NEvans2 wrote:

I sold clothes for 20 years and I can tell you that there really isn't much consistency in sizing even within the same brand. Many years ago it was explained to me that it's because of how they are cut in the factory.

 Clothing is generally cut in batches. So a lot of times it depends on where the garment was in the batch. If it's in the top of the batch, it may be bigger than if it's in the bottom. Especially if the machine needs recalibrated. That is also why sometimes you get a pant leg that the seems to be twisted. When they were cutting pant legs a few may slipped and then they end up crooked.

   When I go to a B&M store I usually take three or four pair of bottoms in the same size in the fitting room and you can bet they all fit different.

   Hope this help solves the sizing mystery.💗

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@NEvans2   that makes perfect sense as it does seem to happen to me at times with pants from qvc.   One leg will fall perfectly , the seam where it should be and the other leg twisted so the seam is not  straight and is forward.   I send back if clothing I order isn't right ,  not  going to keep that's crazy !  if defective  it goes back period !

also I do get how one pair msy be perfect , you order another pair and it isn't ,  it happens .

[San Antonio Gal]

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@Venezia wrote:

@RespectLife - I bet those shoppers wouldn't get a refund these days.

Disgusting what some people think they're entitled to.  And shame on management for letting them get away with it.

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So many dishonest bad apples that ruin it for the rest of us @Venezia .  You're right - disgusting.

[NCGirl2017]

As I said in my original post I don't post often and I appreciate all the comments but if I buy something and try it on and it doesn't fit I don't wear it and I return it in the 30 day window.  No other retailer "penalizes" you for returning too many items. I read the size charts and use that to determine if it will fit but many tiimes just because it the measurements match doesn't mean it looks good.  I unfortunately have a hard to fit shape even if the measurements seem to be correct sometimes they aren't.  I pay for shipping both ways so I am out for each item. I agree keeping an item and using/wearing it for 30 days is unscrupulouse and I don't do that.  I have also purchased $500 dyson vavuums, total gyms, dyson hair dryers, jewerly etc so I don't return everything and QVC has made their profit on those items.  Again thanks for the feedback

[Isobel Archer]

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@cody2 wrote:
I had a stepdaughter in law who would go to a nice store and purchase an expensive dress for a function she would be attending. Then she would return it to the store. Not occasionally. ALL the time. She wasn't ashamed, at all, about it. She told us she was doing it. Once, for a big Christmas party she ordered an emerald tennis bracelet from QVC. After the party retuned it. We were shocked!

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Probably why some stores require the tags to remain on the garment for  and if there is any sign of wear, refuse the return.  Of course this doesn't deter someone from wearing the garment with the tags still on, but it's something I guess.

[Group 5 minus 1]

@NEvans2 I've noticed that a few B&M store no longer have "fitting' rooms. 

[CalminHeart]

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@NCGirl2017 wrote:

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I received one of those letters many years ago. I pretty much stopped buying from Q at that point. 

There are so many places to shop that don't charge for shipping and/or returns. And other retailers can beat Q's prices and coupons 99% of the time.