Community Chat

[Icegoddess]

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@Sooner wrote:

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@Kachina624 wrote:

@NCGirl2017.  You have to have return quite a few items to get one of those letters.  They don't publish a number but it's a percentage of your total purchases.  You'd think after one mistake, you'd realize what size you need and could make the correct choice since they're consistent across all lines. 

The actual garment measurements are listed for every item,  located at the end of the text that describes the item.   That's the most accurate way to assure a good fit.

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@Kachina624 You live in a far more perfect and happy world than I do!  IF you have a certain body type, yes those measurements may work great for you.

I don't have that body however, and how a garmet fits is very iffy for me and for many other people, especially shorter people.  And shorter with basically no waist and a very short body and long legs?  Good grief those are things that aren't accurately measured in size charts.  

Please understand that for a lot of people, a size chart does not have all the relevant information.  For Talbots, LL Bean and a lot of others charts aren't always on the money either.  

For casual clothes?  I buy Lands End mostly and buy them a little bigger on top to be safe and know that that elastic waist band is going to be rolled down one time always.  I have on LE knit capris turned down on the top and an LL Bean T-shirt 1 or 2 sizes too big at the moment.  

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@Kachina624 I'm going to have to agree with @Sooner on this one.  Those garment measurement charts, while better than at a lot of sites, are just not one size fits everyone even with the same listed measurements. 

That being said, I have better luck with tops than trying to buy a pair of pants that'll fit me.  I rarely return things, but I also rarely buy fashion items here. I'm not interested in super stretchy, if you can fit your body in it, it fits clothing.  As soon as those models start tugging on the fabric to show you how far they can stretch it, I'm out. 

[Tori3569]

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@febe1 wrote:

I don't believe it's percentage of returns. I believe it's how much you spend versus how much you return.

If you're costing them money, buh bye!

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That's the exact same thing.  Buy $1000, return $500, it's 50%.  

[Tori3569]

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@Lucky Charm wrote:

I have to say as far as the size charts, many times, it's off.

Perfect example, a pair of Jennie Garth jeans fit perfectly, so I immediately ordered a different 'wash' in the same size--didn't fit well--at all-- and sent them back.

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How does that make the size chart off?  Both pairs should of course be the same, but they were probably made at 2 different factories, having nothing to do with the size chart. 

[SilleeMee]

Nothing good ever comes out of making returns for either party. It's always a lose-lose situation.

[ellaphant]

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@Kachina624 wrote:

@NCGirl2017.  You have to have return quite a few items to get one of those letters.  They don't publish a number but it's a percentage of your total purchases.  You'd think after one mistake, you'd realize what size you need and could make the correct choice since they're consistent across all lines. 

The actual garment measurements are listed for every item,  located at the end of the text that describes the item.   That's the most accurate way to assure a good fit.

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Q sizing is NOT consistent. An XS can have a 36" to a 40" inch chest that differs with each item. 

[Kachina624]

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@ellaphant wrote:

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@Kachina624 wrote:

@NCGirl2017.  You have to have return quite a few items to get one of those letters.  They don't publish a number but it's a percentage of your total purchases.  You'd think after one mistake, you'd realize what size you need and could make the correct choice since they're consistent across all lines. 

The actual garment measurements are listed for every item,  located at the end of the text that describes the item.   That's the most accurate way to assure a good fit.

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Q sizing is NOT consistent. An XS can have a 36" to a 40" inch chest that differs with each item. 

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@ellaphant.  I find the sizing overall to be very consistent.  I wear the same sizes, tops and bottoms, across the board.  I can't remember my last return due to fit.  I do check the numbers on each item just in case there's an abnormality but rarely find one. 

[NEvans2]

I sold clothes for 20 years and I can tell you that there really isn't much consistency in sizing even within the same brand. Many years ago it was explained to me that it's because of how they are cut in the factory.

 Clothing is generally cut in batches. So a lot of times it depends on where the garment was in the batch. If it's in the top of the batch, it may be bigger than if it's in the bottom. Especially if the machine needs recalibrated. That is also why sometimes you get a pant leg that the seems to be twisted. When they were cutting pant legs a few may slipped and then they end up crooked.

   When I go to a B&M store I usually take three or four pair of bottoms in the same size in the fitting room and you can bet they all fit different.

   Hope this help solves the sizing mystery.💗

[drizzellla]

I returned an outfit once. It was a dress and jacket set. I was sent a dress prominently yellow. No way did I order a yellow dress. Returned it and requested an exchange for a different color. Received a "yellow" dress again.

From then on I never returned a thing. I donated anything I did not like.

Many times I did not have to take it out of the sealed plastic bag. As soon as I saw it, I knew it wasn't what I wanted. So into the donation pile it went.

Much easier than returning.

[Stray]

I never got a letter but don't return very much.  There are some things that require me to go to a B&M store.  If you have a hard to fit body, probably, you should shop in person if you must return enough merchandise to get the letter.  I only buy certain brands on QVC & find sizing consistent.  

[ScrapHappy]

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@Venezia wrote:

@ScrapHappy  - I suppose it would matter what condition the item was in, when returned.

Although, the customer is paying return postage, if the item has been worn or used, it can't be resold as new.  So QVC would be losing money on that; particularly on expensive items.  If someone is doing excessive returns (especially of used items), I can understand their right to send that letter and even close someone's account, if they wanted to.

As has already been mentioned, other retailers also do this.

I've shopped with QVC for decades and I've returned things that didn't work out for me, but I've never gotten that letter.

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I never return worn items.  I only try it on.  I actually try on many times on different days hoping I'd change my mind.  I don't know why.  I'd buy more than one color but only only 1 pant to try on.  If that doesn't fit/work, I don't open the others.  I've never gotten a letter.

I work retail and do most, if not all the returns.  The store I worked at actually accepted a Christmas return last night that was purchased June 2025.  Had a receipt (even though we have a 90 day return policy) but the receipt didn't match and among other things customer was returning, he was returning a box of Christmas lights that had lights missing.  I processed the return with manager approval.  I do more returns than I do purchases and many times the items have been used.  Not saying it's right but I live it everyday.