Re: Letter About Returns

rms1954 · ‎06-06-2019

@NCGirl2017 wrote:
Hi, I don't post often but was wondering if anyone else receives letters about their number of returns. I think it is related to a TSV where I purchased 3 tops and matching bottoms and had to return them all because they didn't fit. The size chart wasn't accurate. I don't purchase that often but will return items when the product doesn't work etc. The hosts use the 30 day return as a benefit of purchasing but now the powers that be don't want too many returns. I get the fact that there is a cost to QVC to ship the item and then restock or possibly put the item in "as is" but if you purchase 3 TSV items and they don't work you have to return them all. I don't like paying the incoming or outgoing shipping either. I now have an item that I need to return because the quality and appearance of the item aren't what I was expecting. I am just not sure what the solution is except not purchasing anything anymore.

This is the typical response to receiving "the letter." Always it's the fault of QVC and not the buyer.

Kachina624 · ‎03-10-2010

@Sooner. Have you actually looked at the garment measurements? Doesn't sound like it since they give every conceivable measurement a person could need, including the pants length and back and front rises, waist, circumference of leg at thigh and opening. I find these to be very accurate. It sounds like you've only looked at the size chart, definitely not the chart to which I'm referring.

Yes, I'm only 5'4" with short legs too, and not thin. I do know how to use a needle and thread in case a hem needs adjusting, although I rarely find it necessary.

New Mexico☀️Land Of Enchantment

San Antonio Gal · ‎05-18-2017

@NCGirl2017 - Perhaps you should start shopping in person instead of online. Online shopping is not for everyone.

It's costing you a fortune to return items continually and you have become unprofitable for the Q with excessive returns.

nascarfan · ‎11-17-2012

Returns are part of the cost of doing business for retailers, both online and brick and mortar stores.

Sooner · ‎03-10-2010

@Kachina624 wrote:
@Sooner. Have you actually looked at the garment measurements? Doesn't sound like it since they give every conceivable measurement a person could need, including the pants length and back and front rises, waist, circumference of leg at thigh and opening. I find these to be very accurate. It sounds like you've only looked at the size chart, definitely not the chart to which I'm referring.

Yes, I'm only 5'4" with short legs too, and not thin. I do know how to use a needle and thread in case a hem needs adjusting, although I rarely find it necessary.

@Kachina624 Well I guess you think I am pretty stupid, which you have expressed before.

I have a not-typical build. Rise doesn't tell the story for me. My rib cage sits very close to my hip bones--I think Martha Stewart is built like me and I don't have a real waist--and if I did it's still not where most people's waist is. I have bought enough clothes over my long life, to know what fits and doesn't, and I don't sew--my mother could make anything from a man's jacket to whatever else. When she was in the Army in WWII she shortened her jacket to an Eisenhower jacket, and it's in a museum now along with my dad's long wool army coat that the museum was delighted to get because it was in excellent condition.

I don't try to patch up ill fitting clothes myself and sometimes even the good tailor in town will say this won't work, and mostly it costs a lot to have it done right anyway. Most of what I buy is problematic, so I tend to try to get basically the same things. But the numbers often don't tell the truth.

We used to go to Dallas twice a year to buy suits for my husband because Nordies had an old guy that knew how a suit should fit and it made all the difference in how it looked. And he always laughed and said your husband wears a 42 long off the rack better than anyone, but it's still those little things that make the difference.

But I don't hem or do any sewing.

Sassycoco · ‎08-05-2023

@NCGirl2017

I actually worked at QVC in the CS Returns Department. As others have stated , its the ratio of purchases/ returns .... I believe they give you several warnings, before terminated your ability to shop with the Q. Just a suggestion, you could call CS or email them & explain what happened. Possibly, they would take that into consideration. 💕

skatting44 · ‎07-26-2019

Maybe Shawn K should stop telling customers to wear or use an item for the 30 days and then return if not satisfied.

I'ved received some items that appeared to be returns from other customers that I paid regular price for

Lucky Charm · ‎03-09-2010

I have to say as far as the size charts, many times, it's off.

Perfect example, a pair of Jennie Garth jeans fit perfectly, so I immediately ordered a different 'wash' in the same size--didn't fit well--at all-- and sent them back.