LL Bean

Snoopp · ‎02-02-2015

Apparently the return policy has been abused to the point where the company is changing it. People were returning very worn items and digging through thrift store finds just to make a return.

pattypeep · ‎06-06-2011

@Snoopp Oh, my gosh. That kind of stuff turns my stomach !! Shame, shame.

Women and cats will do as they please, and men and dogs should relax and get used to the idea-Robert A. Heinlein

geezerette · ‎03-16-2010

The way people are today, I’m surprised it took them this long to change it. It is sad, though. Kind of an end of an era to me.

Caaareful Shopper · ‎10-09-2012

Costco should be next. Someone returned a LIVE Christmas tree, weeks after Christmas, because "it was dead." Costco and some customers in the store at the time tried to shame her, but this despicable person got a full refund.

FrostyBabe1 · ‎05-09-2016

It's a shame that it's become necessary to change their policy, but sadly, not surprising.

I love LLBean. Some of their styles are a bit dated, but their quality is first rate.

I had a backback that I got for a high school graduation gift. After 20 years of use, the zipper broke and my local repair guy said it couldn't be fixed. I contacted LLBean, and they told me to send it in and they'd see what they could do. They couldn't fix it either, and offered me my choice of one of three new options, or $$$ off any other bag. I couldn't have been happier with their response.

~The more someone needs to brag about how wonderful, special, successful, wealthy or important they are, the greater the likelihood that it isn't true. ~

Meowingkitty · ‎06-19-2010

wrote:
Costco should be next. Someone returned a LIVE Christmas tree, weeks after Christmas, because "it was dead." Costco and some customers in the store at the time tried to shame her, but this despicable person got a full refund.

I agree that Costco should be next. I heard about that woman and her Christmas tree. I was once in line returning something and a woman in front of me was returning a half bag of salad because it went bad.

Trinity11 · ‎11-16-2014

Apparently, the customer now has a year to return an item. I also took note that now you must spend $50.00 to get free shipping. That is waived if you have an LL Bean credit card. I have had one for years because it also allows free returns. You get emails with sales and promotions too.

Sunshine Kate · ‎03-10-2010

wrote:
It's a shame that it's become necessary to change their policy, but sadly, not surprising.

I love LLBean. Some of their styles are a bit dated, but their quality is first rate.

I had a backback that I got for a high school graduation gift. After 20 years of use, the zipper broke and my local repair guy said it couldn't be fixed. I contacted LLBean, and they told me to send it in and they'd see what they could do. They couldn't fix it either, and offered me my choice of one of three new options, or $$$ off any other bag. I couldn't have been happier with their response.

You used it for 20 years!!! Are items supposed to last forever?

FrostyBabe1 · ‎05-09-2016

wrote:
wrote:
It's a shame that it's become necessary to change their policy, but sadly, not surprising.

I love LLBean. Some of their styles are a bit dated, but their quality is first rate.

I had a backback that I got for a high school graduation gift. After 20 years of use, the zipper broke and my local repair guy said it couldn't be fixed. I contacted LLBean, and they told me to send it in and they'd see what they could do. They couldn't fix it either, and offered me my choice of one of three new options, or $$$ off any other bag. I couldn't have been happier with their response.

You used it for 20 years!!! Are items supposed to last forever?

I have a number of high quality items that I've had for at least that long and still use. I never asked for a new backpack, I only asked if they could fix it. They're the ones that offered the solution.

~The more someone needs to brag about how wonderful, special, successful, wealthy or important they are, the greater the likelihood that it isn't true. ~

Lipstickdiva · ‎03-10-2010

wrote:
wrote:
It's a shame that it's become necessary to change their policy, but sadly, not surprising.

I love LLBean. Some of their styles are a bit dated, but their quality is first rate.

I had a backback that I got for a high school graduation gift. After 20 years of use, the zipper broke and my local repair guy said it couldn't be fixed. I contacted LLBean, and they told me to send it in and they'd see what they could do. They couldn't fix it either, and offered me my choice of one of three new options, or $$$ off any other bag. I couldn't have been happier with their response.

You used it for 20 years!!! Are items supposed to last forever?

This is why the policy is changing. They said people are under the impression their items have a lifetime guarantee.