Community Chat

[bonnielu]

My Keurig, my prize possession, went haywire after two years. Blinking blue light, etc. Ifollowed all the manual repair fix-up suggestions. I then called, told my story and I was told it was out of warranty. The representative walked me through trying to fix it. (After each brew, it would stop and blink. I would re-seat the reservoir and it would still blink. I had to spend about five minutes each time with on and off try. I use it for Cappuccino and my hubby uses for coffee, says it is convenient. What came next I did not expect. The rep said he would replace it.... no coffee, etc extras but he would replace it. I could not get my cinnamon color but the new one would be in the mail and at my home in less than 5 days. All I had to do was send back a black pop in insert (not sure the name) to make sure that I did not end up with two.

I wanted to write this. All those who said they ditched their Keurig.... well I just wanted to get help fixed and and the offer was beyond expectation. The representative was patient, and served his company well. I will remember this and pass it on since I think good customer service and standing behind a product is key these days.