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Trusted Contributor
Posts: 1,703
Registered: ‎03-09-2010

Just received an odd call from CVS Pharmacy.

The pharmacist just told me that when she tried to fill a prescription for me, that it came up on her computer that it was denied because my insurance company wanted me to start taking only one pill a day of a med I'm on instead of two!   I've never heard of such a thing.   Has anyone else?     I will obviously have to call the insurance company on Monday and try to find out about this.     Any help is appreciated.   Thank you.   

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Trusted Contributor
Posts: 1,628
Registered: ‎03-10-2010

Re: Just received an odd call from CVS Pharmacy.

I've heard of insurance companies denying to pay, but never this.  I'm sure the pharmacist will enlighten you and then a call to the doctor would be in order.

Trusted Contributor
Posts: 1,703
Registered: ‎03-09-2010

Re: Just received an odd call from CVS Pharmacy.

This was all the pharmacist explained to me.  Her only suggestion was that I called the insurance company.   I am really confused by this phone call.    Feel like it's a Candid Camera joke or something! Smiley Sad

Respected Contributor
Posts: 4,014
Registered: ‎05-24-2016

Re: Just received an odd call from CVS Pharmacy.

[ Edited ]

@newjersey wrote:

The pharmacist just told me that when she tried to fill a prescription for me, that it came up on her computer that it was denied because my insurance company wanted me to start taking only one pill a day of a med I'm on instead of two!   I've never heard of such a thing.   Has anyone else?     I will obviously have to call the insurance company on Monday and try to find out about this.     Any help is appreciated.   Thank you.   


@newjersey ~ I've never heard of such a thing.  Was it in fact a pharmacist that called you or a pharm tech?  I would make sure I spoke to a pharmacist.  Good idea to call insurance co. on Monday, and your doctor.

Esteemed Contributor
Posts: 6,775
Registered: ‎08-30-2015

Re: Just received an odd call from CVS Pharmacy.

@newjersey I have never heard of that before, recently my insurance company denied a medication that I take for my heart, now my doctor has to appeal their decision and explain why it is imperative to my health and why I cannot go without, on Monday I start the third week without the medication, and still no word from the insurance company, scary!

Honored Contributor
Posts: 15,641
Registered: ‎05-01-2010

Re: Just received an odd call from CVS Pharmacy.

My doctor changed my prescription for two pills a day. Pharmacy said insurance told them they would only pay for one pill a day.

 

When I tell my doctor, she will probably call the insurance company and plead her case. I'll see what happens.

Respected Contributor
Posts: 3,260
Registered: ‎03-09-2010

Re: Just received an odd call from CVS Pharmacy.

I hope they didn't ask for any personal information. It could be a scam. 

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Respected Contributor
Posts: 2,522
Registered: ‎11-20-2013

Re: Just received an odd call from CVS Pharmacy.

Be prepared to carry your own surgical instruments too, in the future. Woman LOL

Respected Contributor
Posts: 4,261
Registered: ‎07-11-2010

Re: Just received an odd call from CVS Pharmacy.

I would thoroughly discuss this with your physician--he/she is the one who prescribed the med......

Honored Contributor
Posts: 9,065
Registered: ‎05-23-2011

Re: Just received an odd call from CVS Pharmacy.

@newjersey I think you got a courtesy call from your pharmacist to avoid you having to make a trip to the pharmacy. Through the years i've been told when I got to the pharmacy that my insurance wouldn't cover the medication.

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