Community Chat

[beach-mom]

I ordered some holiday items and wanted to show DH. I can't get the video to play. I tried another one, and it wouldn't play either. I restarted the computer, logged on again, but no luck! 

[Adelina]

I am having this problem as well, @beach-mom.

[Iiuu]

Yes, i am having trouble also  

[dooBdoo]

It helps troubleshooting if we all look at the same video.   I picked one at random, and it's playing on my iMac

(OS X 10.10.5) with Firefox 40.0.3, or Chrome 45.0.2454.85, or Safari 8.0.8.  And it works on my iPad (iOS 8.4.1).  Is all of your software current, and have you updated Adobe Flash Player?

Can you view this one?

H203868

http://www.qvc.com/4-Beaded-Holiday-Garland-by-Valerie.product.H203868.html?sc=H203868-SRCH&cm_sp=VI...

If you can see it, what happens when you try?

[Adelina]

@dooBdoo. I am on my MacBook Pro  and I cannot see it. Flash is up to date as well. All worked fine yesterday. 

I cannot see the video you posted. It is a black screen with the circle going round and round and round....

[dooBdoo]

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Adelina wrote:

@dooBdoo. I am on my MacBook Pro  and I cannot see it. Flash is up to date as well. All worked fine yesterday. 

I cannot see the video you posted. It is a black screen with the circle going round and round and round....

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Thanks, @Adelina!  Did you try more than one browser, and also deleting cookies/cache/website data and then relaunching the browser?

[Adelina]

@dooBdoo, yup, I did all that. Hmmmmmm

[dooBdoo]

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Adelina wrote:

@dooBdoo, yup, I did all that. Hmmmmmm

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Really strange, @Adelina.

Which browsers did you try?

[Adelina]

@dooBdoo, I have only tried it on Safari. I don't want to "install" another browser, so I will just have to deal with it.  Videos etc work great on other websites, so it seems to be only with QVC. I can live with that.

[Pearlee]

I've been able to view them, but many of them stop and start - mostly stop - after about a third of the way playing.  YES, I've been having a lot of trouble with them. 

And there are always the occasional ones that don't even match the product it's supposed to be.