Initial thoughts on the Q Card

Ibby114 · ‎03-10-2010

I got the Q card during the Oct promo since they were giving you a $10 ecard- which I never received! I called last month and got a non answer- then asked the rep when my 1st Q Card bill was due. She told me the 1st week of Jan- which is wrong. Synchrony Bank sent me an email and I paid it right away. Today I decided to call Q to find out the status of my ecard- and to also get the late fee credited since I was told the wrong info. Q customer service can't help you with the card- even though the sitet re: the Q card says to call Q customer service! The 'contact us' section re: the card doesn't include an email link- - and Q customer service gave me a Synchrony Bank phone #, but the # is for making a payment! There is a massive disconnect with today's technology and my expectations of customer service. My initial impression with managing this card is really poor.

gabstoomuch · ‎03-16-2010

The Q does not have anything to do with the workings of the QCard.

But it is easy to manage right from the Q website.

Down the bottom of the front page, way way down the bottom, on the left hand side, there is a line that says "pay your bill" (or something like that).

Go there and register for a login name and password (along with the other info asked for when you go through the "register" questions). It redirects you to the bank that holds the Qcards.

Very easy. You see your bill, you can see what was billed and when, and you can pay it right online.

Irshgrl31201 · ‎03-18-2010

Doesn't that card carry a 25% interest rate? The last time I ordered which was a while ago they tried to talk me into it and there is no way I would pay that.

Those who make peaceful revolution impossible will make violent revolution inevitable.
JFK

Pook · ‎03-20-2010

@Irshgrl31201 wrote:
Doesn't that card carry a 25% interest rate? The last time I ordered which was a while ago they tried to talk me into it and there is no way I would pay that.

If you pay the entire balance off each month you pay no interest so it's handy to have especially with three value pays for Q card.

gidgetgh · ‎03-09-2010

I'm not in the market for a new credit card, but a $10 incentive isn't enough to get me to apply for one. Interest rate doesn't concern me as I don't carry balances and I'm not interested in the Easy Pay. And they offer that enough on any credit card you use.

To the OP, I hope they get your ecard situation straightened out for you.

Why is it, when I have a 50/50 guess at something, I'm always 100% wrong?

GCR18 · ‎07-03-2013

There's a phone number printed on the back of the credit card that will get you to the right people. I've had the opportunity to talk with them and they were really nice.

Peaches McPhee · ‎04-19-2010

I got the q card in October, too. Not only am I due the $10 gift card, but also one for $30 because I got the Dooney TSV in Oct (love it, by the way).

I don't remember exactly when they said I'd get the cards, but I do remember that it was going to take FOREVER. Like early 2016.

As for the interest rate, that doesn't bother me. This is a card that is easy to pay off monthly -- it is not like I'd put an emergency car repair bill on it or something.

-- pro-aging --

Rochester, New York

meem120 · ‎03-09-2010

The interest rate is too high..they give you $10.00 off and make alot of $ every month on the interest they charge you IF you dont pay off the balance in full every month. Same thing goes for Target, Pennys, Macys, etc etc. Never fall for that " you can save money" pitch.

dooBdoo · ‎06-27-2010

The company behind the Q Card (Synchrony Bank, formerly known as GE Capital Retail Bank) has never gotten good reviews, at least from what I've always read and heard. I know this is after the fact, but it's always a good idea to find out which company actually manages a credit card before signing up, because they're the ones who will be answering (or not answering) your requests for help when and if problems arise.

Few things reveal your intellect and your generosity of spirit—the parallel powers of your heart and mind—better than how you give feedback.~Maria Popova

bonnielu · ‎03-11-2010

I do have the Q card but not sure why. I SEE NO ADVANTAGE. I just keep it and rarely use it.

I will tell you a story. I pay credit cards totally in full each month unless the bill is huge on something that was an emergency. I charged something to the Q card, had to return an item. The payment and the return credit got mixed up in some way. I thought I had paid totally... month lag or so. My name went into the late category... one month mind you and the credit card people sent it to the credit union. Even after the Q explained the mixup... and told me it was their fault the credit card company would not stand by me. It took me six months to straighten it up. Since QVC has changed BANKs but the other one was a nightmare. Bad taste in my mouth for Q cards.. not QVC.