Re: If this is true, it is terrible

sidsmom · ‎11-25-2011

I have a feeling there’s...more to this story:

(Nathan Saliagas is the son)

qbetzforreal · ‎08-28-2010

@Junebug54 wrote:
Do you seriously believe that a Delta official would tell someone to shut the f.... up?

I know right? Especially when they were in Amsterdam.

FrostyBabe1 · ‎05-09-2016

@qbetzforreal wrote:
@Junebug54 wrote:
Do you seriously believe that a Delta official would tell someone to shut the f.... up?
I know right? Especially when they were in Amsterdam.

No, I don't. And the wheelchair attendants were NOT Delta employees. They aren't in the US either. They work for a company that contracts with the various airports & airlines to provide the service. On any given day, the same attendant could be helping passengers on multiple airlines.

~The more someone needs to brag about how wonderful, special, successful, wealthy or important they are, the greater the likelihood that it isn't true. ~

sidsmom · ‎11-25-2011

So all this has NOTHING to do with Delta?

If all the angst is from an airport vendor servicing various airlines,

Delta really waaaay above/beyond to rectify the issue.

Delta should be applauded, yes?

FrostyBabe1 · ‎05-09-2016

@sidsmom wrote:
So all this has NOTHING to do with Delta?

If all the angst is from an airport vendor servicing various airlines,
Delta really waaaay above/beyond to rectify the issue.

Delta should be applauded, yes?

Not quite nothing, but close to it. When a passenger needing assistance books their tickets, they request whatever they need through the airline. The airline notifies the contractor, and it's the contractor who provides the service.

~The more someone needs to brag about how wonderful, special, successful, wealthy or important they are, the greater the likelihood that it isn't true. ~

Isobel Archer · ‎04-04-2015

@FrostyBabe1 wrote:
@sidsmom wrote:
So all this has NOTHING to do with Delta?

If all the angst is from an airport vendor servicing various airlines,
Delta really waaaay above/beyond to rectify the issue.

Delta should be applauded, yes?
Not quite nothing, but close to it. When a passenger needing assistance books their tickets, they request whatever they need through the airline. The airline notifies the contractor, and it's the contractor who provides the service.

While I agree this situation may have been blown out of proportion, I do not think Delta is off the hook. If Delta - or any other airline - has no control over contractors who are responsible for meeting the agreed to requirements, customers should be so informed.

As in - yes I understand you will need a wheelchair, and we agree that it should be provided, but we have absolutely no control over the contractors responsible for that so it's definitely a crapshoot as to whether one will be there when you need it.

That would definitely begin to prompt customer action.

FrostyBabe1 · ‎05-09-2016

This situation is further complicated by the fact that this happened at the Amsterdam airport. In compliance with European Ruling 1107/2006, it's the responsibility of the airport to provide the service/oversee the contractor, not the airline. I agree that this woman had an awful experience, but I doubt that we know the full extent of what really happened.

~The more someone needs to brag about how wonderful, special, successful, wealthy or important they are, the greater the likelihood that it isn't true. ~

sidsmom · ‎11-25-2011

So who IS the Airport-Contracted Wheelchair Vendor?

FrostyBabe1 · ‎05-09-2016

@sidsmom wrote:
So who IS the Airport-Contracted Wheelchair Vendor?

https://www.schiphol.nl/en/page/quality-standards/

It doesn't specifically say. It just says they're employed by the airport. It does give a timeframe for resolution of complaints.

~The more someone needs to brag about how wonderful, special, successful, wealthy or important they are, the greater the likelihood that it isn't true. ~