Re: If QVC is guilty of all the bad practices they... - Page 2

mstyrion 1 · ‎09-18-2014

@Pearlee wrote:
@LilacTree wrote:
. . . I feel sure they would have been prosecuted, shut down, and out of business for years now.

They are far too transparent to actually fleece their customers, not issue refunds, and commit fraud, and get away with it.

Mistakes are made, products break, but I believe more con jobs are pulled on them than vice versa.

I have found they always try to keep the customer happy.

QVC is guilty of bad practice by charging people for return labels that people have not used. Time and time and time again. You can defend QVC all you want or refuse to believe this but it is true. If you want to continue to wear your rose colored glasses, be my guest. You should hope this doesn't happen to you as many times as it has happened to me.

______________________________________

I question who exactly you think is wearing rose colored glasses.

You clearly indicate you've been charged for an unused return receipt "many times".
This would indicate you let it happen over and over again by continuing to buy from a source you mistrust.

~Enough is enough~

bonnielu · ‎03-11-2010

I have never had a problem with QVC. Everytime there has been any problem they have been kind enough to solve it. Of course I don't buy as often as I used to and I rarely cancel or return.

Pearlee · ‎06-11-2011

@NycVixen I agree with your post, not to mention if you were at a B&M store and you picked up an item in that condition, you would never have bought it. Even if QVC gives you a full credit at no expense to you, it's still as hassle to deal with.

To make matters worse, I don't know when this policy changed - several years ago it seemed - but for most of my many years shopping with QVC, since the late 1980s, the hosts would proudly say that nobody has ever even tried on the merchandise. QVC never used to sell returns and that fact was proudly mentioned as another bonus for shopping with QVC as opposed to B&M stores where you might get a return. Just another way QVC has gone downshill from the proud standards it used to have.

Nightowlz · ‎03-11-2010

The person that processes the returns should make sure the Q label was used before they issue credit. How hard is that to do? Just because you returned an item & that item is being sent out again you would have 2 charges. How do you think Q is suppose to keep track of returns & same item replacement yet not charge for the 2nd one because the 1st one is on it's way back. My last return was received & I paid for shipping myself. Q said they did not receive it. I gave a supervisor my tracking info. & she took care of getting my credit issued. Took several more business days. In the meantime I was still making an e-z payment even though the item had been returned.

The company DH used to work for would take money out of their paychecks for 401k deposits. The company used all the employees money for over a month before they deposited into all their 401k accounts so they could make money off of it. By law they can do this. A bunch of BS if you ask me since it was DH's money yet the Company was making money off of it instead of DH making money off of it during that time period.

NycVixen · ‎10-15-2010

@mstyrion 1 wrote:
@Pearlee wrote:
@LilacTree wrote:
. . . I feel sure they would have been prosecuted, shut down, and out of business for years now.

They are far too transparent to actually fleece their customers, not issue refunds, and commit fraud, and get away with it.

Mistakes are made, products break, but I believe more con jobs are pulled on them than vice versa.

I have found they always try to keep the customer happy.

QVC is guilty of bad practice by charging people for return labels that people have not used. Time and time and time again. You can defend QVC all you want or refuse to believe this but it is true. If you want to continue to wear your rose colored glasses, be my guest. You should hope this doesn't happen to you as many times as it has happened to me.

______________________________________

I question who exactly you think is wearing rose colored glasses.

You clearly indicate you've been charged for an unused return receipt "many times".
This would indicate you let it happen over and over again by continuing to buy from a source you mistrust.

@mstyrion 1 I don't think it's productive to blame anyone for continuing to shop at QVC even after they encounter issues especially when in my case I've been shopping here for a long time. If everyone that has experienced an issue several times simply quit and stopped shopping here especially without voicing concern or saying something, it would not mitigate the issue and QVC would lose a lot of profit that would eventually impact all their customers (higher prices, less variety etc).

@Pearlee is taking the time to say something and instead of saying to the effect of why do you keep shopping here then, we should appreciate that she is alerting us to problems and trying to make a difference and not be so dismissive. That helps no one and resolves nothing and is quite disrespectful IMO.

In addition, QVC carries items found no where else and has the added convenience of shopping from home. Why should a loyal customer have to stop shopping here and suffer inconvenience etc. when they are not the one who has the issues but QVC? I think we need to rally together as QVC customers to improve our shopping experience instead of pointing fingers at each other.

It is Christmas time and many of us will be shopping more than usual. I don't think anyone should get a gift or purchase anything clearly used or have to watch their receipts like a hawk to make sure QVC refunds the correct amount. We should be conscientious to review our purchases but ultimately it's QVC's job to fulfill orders and process refunds correctly.

~Live with Intention~

Pearlee · ‎06-11-2011

@mstyrion 1 wrote:
@Pearlee wrote:
@LilacTree wrote:
. . . I feel sure they would have been prosecuted, shut down, and out of business for years now.

They are far too transparent to actually fleece their customers, not issue refunds, and commit fraud, and get away with it.

Mistakes are made, products break, but I believe more con jobs are pulled on them than vice versa.

I have found they always try to keep the customer happy.

QVC is guilty of bad practice by charging people for return labels that people have not used. Time and time and time again. You can defend QVC all you want or refuse to believe this but it is true. If you want to continue to wear your rose colored glasses, be my guest. You should hope this doesn't happen to you as many times as it has happened to me.

______________________________________

I question who exactly you think is wearing rose colored glasses.

You clearly indicate you've been charged for an unused return receipt "many times".
This would indicate you let it happen over and over again by continuing to buy from a source you mistrust.

I'm certainly not. I go over my statements with a fine tooth comb. I have no illusions about what or from whom I'm buying. And I've way cut back from buying from QVC, buying almost only LOGO and nothing else any more. So, question away to your heart's content.

@NycVixen Thank you for your excellent post. Couldn't have expressed it better myself!

dex · ‎03-09-2010

I have had the odd damaged item and even a used item or two but I have always gotten a full refund and once when the item was big they had ups come to my door to pick up.I guess the problem comes from some of the standards the different staff members have when fulfilling orders.I think the quality of products has gone down everywhere and Q is not in control of what happens during the manufacturing process.

60sgirl · ‎11-24-2014

my biggest beef with home shopping, not just QVC, is that I can go anywhere in town, Burlington Coat Factory, Macy's, Nordstrom, TJ Maxx, anywhere and find the same items, same styles, better bargains, discounts, coupons, ebates if shopping online, discount online sites like 6pm, Hautelook, Brad's Deals and always find better prices, always.

While people shop QVC from home because it's convenient, I believe this retailer is taking advantage of that fact and hardly ever offers better deals than anywhere else. And unlike the stores I just mentioned, QVC can sell 100,000 pairs of pants or SG tops in one day, they pay no counter space, no advertising, and can sell things at much lower prices than B&M retailers who probably don't sell 100,000 items in a week. Quantity should determine price yet it doesn't seem to be reflected in this retailers.

And while I would never buy their outrageous food or kitchen items, every now and then they offer something in the kitchen that I might think is useful but they always sell at least 2 of that item. I don't want 2 can openers, 2 meat tenderizers or whatever. Then they say you can gift one. I don't buy things for myself with a spare to gift someone else.

All that said, I rarely buy anything but on the occasion that I do if I've had a problem, it has always been taken care of. I bought Tweak'd at HSN when it was offered 2 cans with no shipping. One of the cans developed a problem with the nozzle and I called CS, it was out of stock so no sense returning because the other can was fine and I like the product., They immediately gave me a credit on my account for the defective can.

I think when people complain it is because they did not get what they wanted that very second. If QVC tells you they will issue a credit, they will. I email them so I always have it in writing. But people complain because it's not fast enough. Well, I know for a fact that if you buy something locally and use your debit card and then return it, it can take 4-5 days to process the credit, while the debit went through immediately. That's just the nature of doing business I guess.

I'm done with P.C. Just say what you mean and mean what you say. It's easier.

Drythe · ‎07-09-2011

368px-Carolina_Panthers_logo_2012.svg.png GO PANTHERS!

I've always had great service from the Q. They have been very helpful many times including with products that were past the 30 day return.

No complaints about service.

"Animals are not my whole world, but they have made my world whole" ~ Roger Caras

esmeraldagooch · ‎03-10-2010

@dex wrote:
I have had the odd damaged item and even a used item or two but I have always gotten a full refund and once when the item was big they had ups come to my door to pick up.I guess the problem comes from some of the standards the different staff members have when fulfilling orders.I think the quality of products has gone down everywhere and Q is not in control of what happens during the manufacturing process.

This is exactly why I don't use buy/ ship to any longer. The fact they discontinued providing jewelry boxes on the fine jewelry they sell and who knows if the item will look new when the recipient receives it is a real turn off.