I will never purchase another thing from QVC!!!

coconut1818 · ‎11-21-2010

I got an email today saying they had accidentally charged an item twice and they are working to fix it. Called customer service to find out what order they are referring to and they couldn't tell me. It happened on Friday and it could be multiple easy pay items. I'm just suppose to watch my credit card bill and make sure the error was corrected! I have shopped with QVC since the late 80's and this is the final straw. I actually spoke with two customer service reps, the first one sound like an idiot and his "computer froze" and told me to call back. The second one was of no help either. How can they not know the item/items that got double charged??? Unfortunately I have ordered quite a few things the last couple of months on easy pay. Never again. Guess I'll call my credit card company and see if they can help me. With lots of easy pay charges it will be difficult to determine if it's a legitimate charge or not. I am so frustrated.

Jordan2 · ‎03-16-2010

I remember reading someone else had this problem recently.

Misplaced Parisian · ‎07-21-2015

I received the email as well. I have ordered a lot of items so I don't know how to check to make sure I wasn't double, triple charged. Was it only day or did this happen multiple days, etc.? I tried calling customer service after getting the email, but the wait was too long. Very frustrating.

cherry · ‎03-09-2010

Why don't you try contacting one of the mods? They are quite helpful. You might try the customer care forum

Kachina624 · ‎03-10-2010

The problem was apparently widespread so a lot of us may have unknowingly been cheated. I'd like to know what they're going to do about it other than keep it quiet?

New Mexico☀️Land Of Enchantment

Skyegirl21 · ‎03-20-2010

This is ridiculous. Yikes I'd better Check my statement.. Thanks.

Sheila P-Burg · ‎10-10-2019

@coconut1818 ... At least you got an e-mail. Some of us didn't even receive that courtesy.

Misplaced Parisian · ‎07-21-2015

@Kachina624 wrote:
The problem was apparently widespread so a lot of us may have unknowingly been cheated. I'd like to know what they're going to do about it other than keep it quiet?

@Kachina624 I received an email about it. People who had this happen are receiving emails. Q is correcting it. I just received my email mid afternoon today.