Community Chat

[Carmie]

@Puppy Lips   They added the fee to my account balance. It will show up on my July bill.

[Carmie]

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@CelticCrafter wrote:

What was the reasoning or explanation for attempting to take it twice?

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They said I must have requested the double payment.  I paid the bill on line.  The requests were made less than a minute apart.

I don't remember having a problem with paying the bill.  It went right through.  No lagging or anything.

[Carmie]

@SilleeMee   I was lucky with them too....until now.

[Goodie2shoes]

Not my favorite either !!   I paid off my Q Card a few months ago, still have a issue to deal with. I also have my Dobbs Auto cc with Synchrony and paid if off a few weeks ago, then they sent me a bill for $2 !!  and said it was acurring interest from the last payment (which was on time) until the next billing date in August ??  or something like that !  I just went ahead and paid the 2 bucks. My SUV is runnung fine now but I do have another cc to use if needed. 

[Tinkrbl44]

@Carmie 

Whoa!   That's just wrong.

If you still have anger adrenaline, consider going to your state's website and post a complaint with your state Attorney General ... I think that's who you complain to.

Also, the Better Business Bureau.

While you might not get an acknowledgement from them, every complaint counts, especially when they add up.  

[beckyb1012]

I have had my JC Penney card since I worked for them back in high school late '70's.  They too are with Synchrorony Bank.  Due to the bad things I hear about them I always over pay my charges and if I do not use the credit balance within a couple of months they send me a check for the extra funds.  

[Kachina624]

@Carmie.  Do a little research, find the appropriate banking regulatory agency and file a complaint.  I Wouldn't let that slide.

[wilma]

I have trouble with Synchrony's online access to my individual store credit cards. I have 3: the QCard, JCPenney, and TJMaxx. I switched from paper to electronic statements to avoid the fees they started charging for getting bills in the mail. Always a struggle to get logged in to pay a bill. It eventually works, but it's very frustrating to deal with every single month.

I should probably just use my local bank credit card instead. I've never had an issue with it. There isn't much benefit for me to have a QCard. I don't use EasyPay, and I don't buy that much from them anymore. I would miss the discounts and rewards that come from using my JCP & TJmaxx cards though. That's how they suck you in and keep you as a customer. 😉

[Icegoddess]

@wilma I have trouble logging in too.  I have to log in through my Lowe's CC account.  It's been that way from day 1 of my setting up my Synchrony card login.  I was never able to log back in, but if I log into my Lowe's account, I see all my cards with Synchrony.  I have Lowes, and Belk, and the Synchrony card which was sent to me becuase I used to have an EBay card.  The only card I'll use now is the Belk card because sometimes they have discounts for using the card.  I wait a few days and pay it off after it posts and then I avoid that $2 statement fee.  

The login issue is one reason I won't do electronic statements.  I know it's a privacy issue, but if they would send me my statement in my E-mail, I'd just print it off and have my own paper statement.  But, I hate the idea of having to log in 2X/month, once to get my statement, and again to pay my bill.  And I'm certainly not going to allow them to automatically take it from my checking account.  

[jlkz]

@Carmie 

See an earlier and lengthy post about Synchrony Bank.  They actually held my check and processed it when it would incur late fees.  Sent all my documentation to the CEO of Talbot's and finally got all fees dismissed and my credit restored.  This went over 8 months with SB AFTER I had paid the $100 bill.

I don't know if the QVC CEO would be so accommodating though given their present situation.