Community Chat

[SeaMaiden]

@Shanus   Yes,     I can not see what the selling point is of odd pictures that you have to scroll  through.  It is not making me want to buy more... I am not receiving any desires from the pictures. Are YOU?   Maybe it is subliminal suggestion.... 

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[Shanus]

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@SeaMaiden wrote:

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@hennypenny wrote:

That's true, I have no clue. 

I am not a techie, but it seems that someone in IT should be able to fix this issue in very short order.

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@hennypenny    I question that they have an "IT" of anykind.

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@SeaMaiden   LOL

[dooBdoo]

Here's my rant.

I want to add that this is not something the QVC Social Team can fix -- they are not tech support, and they have to navigate the same mess here that we do.   Anger toward them is misplaced, in my opinion.

When there are tech problems all they can do is forward the reports to the IT staff, and before they do that they have to ask the basic troubleshooting questions (cookies, up-to-date software, trying another browser, what kind of device, etc.) since most of us don't provide those things up front when we post our complaints.   

I've spent most of my life in IT support and my best guess is that if the moderators forward the complaints to the IT department without getting those basic first-line troubleshooting details...  the reports will be set aside and not investigated, might be bounced back to the moderators for more information.

Even so...  I have always maintained that QVC has one of the worst websites I've encountered over the years.   The software is archaic, substandard, seems to limp along without any thought of reasonable design or professional management, and their tech "support" is nearly non-existent. 

Many of the problems should be on error logs that normal tech support would review throughout each day and know about before the users know -- instead, this crew seems to wait for reports from the user community.   

Other problems should be seen by support staff who actually use the site regularly to see how it's working -- I really do not believe they do that. 

The "small" bugs should be addressed as soon as they crop up, but instead what should be simple fixes are ignored, then they snowball, and then the simple fixes become a major tangle of problems. 

You don't make your job easier by ignoring the "small" snags and hitches -- most won't go away automagically.

I stopped posting yesterday because it was so aggravating to see so many people here having a myriad of problems and knowing

1 -- there's no system of filling out a tech support ticket that goes directly to the IT department

and

2 -- the latest glitches have been adding up, one atop the next, for weeks now and it's only getting worse

and

3 -- I never see evidence that the powers-that-be care.

I realize the Community forums aren't a priority, but some of this mess spills over to the shopping area and it's just bad, bad business.  

[Grade1Teach]

I am still seeing those huge pictures as well.  Although I can sign in by scrolling to the bottom, I am unable to leave any reviews.  I'd much rather be able to sign in, but there are a few items I wanted to share about.  Not a big deal at all, but annoying nonetheless.

I understand that the QVC Social Team is really just here to monitor the boards and they are not tech support, but they should absolutely acknowledge what is going on to say that they are aware of it and it is being worked on.  I only say this because they have  acknowledged other tech issues in the past.  To not do so this time seems odd.

[Lisa now in AZ]

I just want to thank @dooBdoo for often providing the IT support people need. So when she is so aggravated, it must be bad!

Also, those huge pictures are incredibly annoying, and glad (or actually sorry) that I am not the only one getting them. And I have been having trouble seeing reviews for quite some time. I get the link to read reviews, but like others have said, it just goes to a box to LEAVE a review. This place is really messed up and there is absolutely no reason for that.

[LizzieInSRQ]

I just scroll down and log in.

[KKWA]

I started another thread since no one is paying attention here.

[NickNack]

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@Grade1Teach wrote:

I am still seeing those huge pictures as well.  Although I can sign in by scrolling to the bottom, I am unable to leave any reviews.  I'd much rather be able to sign in, but there are a few items I wanted to share about.  Not a big deal at all, but annoying nonetheless.

I understand that the QVC Social Team is really just here to monitor the boards and they are not tech support, but they should absolutely acknowledge what is going on to say that they are aware of it and it is being worked on.  I only say this because they have  acknowledged other tech issues in the past.  To not do so this time seems odd.

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@Grade1Teach   I started a thread about this yesterday in Customer Care, and I'm almost positive one of the moderators commented that she forwarded it to IT.  There were several threads about it yesterday, and I'm sure they acknowledged one of them.

[BirkiLady]

I didn't see those pictures today! Forgot how annoying they had been the past few days. Perhaps IT is working on the problems? IDK, but let's hope so. 

[dooBdoo]

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@Lisa now in AZ wrote:

I just want to thank @dooBdoo for often providing the IT support people need. So when she is so aggravated, it must be bad!

Also, those huge pictures are incredibly annoying, and glad (or actually sorry) that I am not the only one getting them. And I have been having trouble seeing reviews for quite some time. I get the link to read reviews, but like others have said, it just goes to a box to LEAVE a review. This place is really messed up and there is absolutely no reason for that.

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That is so kind of you, @Lisa now in AZ.   Thank you.❤️  We all are so lucky to get support and information in so many different areas, technical issues being only a small part of it, and I know I'm grateful for all those here who are such a valuable resource and a helping hand.

I really am annoyed, and you're right that it takes a lot to push me not only to feeling it but expressing it.

There's a long list of problems on the Community and on the shopping site, many that seem to point to the user file (possibly database degradation of the type that caused the problem accessing our profiles last year), and it's beyond frustrating to stand by and watch.

I, too, tried to look at reviews of a couple of products last week and was redirected to write a review.  (sigh)