Community Chat

[Sylvia81bras]

I AM VERY DISAPOINTED WITH QVC

I BEEN A COSTUMER OF QVC FOR YEARS, BUT LATELY THE CUSTOMER SERVICE IS BEEN VERY POOR.

I ORDERED THE DYSON VACUUM ON SUNDAY 9/2/2012 I SHOULD HAVE RECEIVE IT LAST WEDNESDAY ON 9/12/2012. AND OF COURSE I DIDN’T GET MY ORDER, WHEN I CALLED CUSTOMER SERVICE TO FIND OUT ABOUT MY ORDER, THEY TOLD ME THEY COULDN’T DO ANYTHING UNTIL 10 DAYS AFTER MY ORDER WERE SHIPPED, I HAD TO CALL UPS AND LOSE HOURS OF MY DAY TRYING TO FIGURE OUT WHAT HAPPENED WITH ORDER, AND COURSE NO ONE CAN GIVE AN ANSWER.

EVERYTIME I CALLED QVC CUSTOMER SERVICE THEY GIVE ME SOME EXCUSE TO NOT CALL UPS AND FIND WHERE MY ORDER IS; AND THIS IS ONE OF MY ISSUES WITH QVC.

THE OTHER ISSUE THAT I’M HAVING, IS WHY IT TAKES A WEEK TO AN ORDER TO BE SHIP OUT?

I PLACED THE ORDER ON SUNDAY 9/2/2012; MY ORDER WAS ONLY PROCESSED ON THURSDAY 09/6/12, AND WAS PICK UP BY UPS A WEEK LATER ON MONDAY 09/10/2012. THE TRANSIT TIME FOR ANY OF QVC WAREHOUSE TO MY HOUSE IS TWO DAYS GROUND SERVICE; BUT BECAUSE IT TAKES SOOOOO LONG TO PROCESS AND SHIP AN ORDER; I HAVE TO WAIT TWO WEEKS TO RECEIVE MY ORDERS, WHICH IS LONGER THAN THE INTERNATIONAL ORDERS THAT I PLACE OVER THE INTERNET… THAT IS INSANE.

I AM VERY DISAPOINTED WITH QVC AND I AM SURE THAT WILL BE THE LAST TIME I ORDER WITH QVC, SINCE YOUR COMPETITION HSN, GIVES A BETTER CUSTOMER SERVICE AND SHIP MY ORDERS FASTER.