How long will you spend on hold?

threecees · ‎09-22-2017

I made an online purchase at GameStop early Thanksgiving morning at 1:00.

That evening I checked my charge acct. and found out they duplicated my order.

On Friday, I spent 1 hour and 15 minutes on hold trying to clear this up.

Never got my call answered. Saturday morning, I called right when they are opened and got same message.

Called my local store. They won't help me because its an online purchase. They told me to keep trying.

Day Three of calling, today, Monday, called GameStop and received the same repeated message of high volume of calls and your wait time on hold will exceed 30 minutes.

I called local store again and tried to get an e-mail to them. No, I was told to keep trying on phone. I told the manager that I cannot hold all day. Isn't over an hour long to hold? Told they are handling thousands of calls. Sure hire more help for the holidays.

Guess I will try facebook. GameStop is a joke of a business.

I told the manager that this was my first purchase at this place and probably my last!

sommertime · ‎03-09-2010

@threecees No, I would not wait for a hour or more. Instead call your CC and explain the situation to them. This happened to me once and my CC took care of the double charge to me.

threecees · ‎09-22-2017

@sommertime

Yes, I did do that and forgot to mention.

It is still showing on charge.

I still need and want to talk to them there.

They make the mistake and I have to waste my time calling and calling and calling!

Lucky Charm · ‎03-09-2010

Depends on the importance of the call.

In your case, I would hold off a few days-- since it's a crazy time of the year for orders.

I still have a land line and will put my kitchen phone on speaker for instances like this. That way I can still go about doing things like unloading the dishwasher or do laundry. Our place is tiny so I can literally go into any room and still hear if they answer.

Good luck with that. I just did a duplicate order (my fault!). It's a crazy time of year for me.

drizzellla · ‎03-14-2010

Wow - I don't know what to say. We ran across this last year, not with GameStop. What finally got the company to communicate with us, was to contest the credit card charge. We heard from the company in a hurry.

If you try to communicate by phone "they" have all the power. For work our company was opening a store in Philadelphia. I was to make sure the billing for the gas was set up under our company. I sat on hold for 4+ hours. And then when 4PM (I think that is when the City employees went home) I was cut off. I forgot how many days it took for me to set up our companies billing.

Imaoldhippie · ‎06-10-2015

I would never spend that much time on hold for anyone or anything. Busy time of the year? Yes, but that is NO excuse. I would call my CC customer service and let them handle it and my next phone call would be to the Better Business Bureau (or online) and give them a crappy rating.

LIFE IS TO SHORT TOO FOLD FITTED SHEETS

Bri36 · ‎02-20-2017

I have no patience to sit on hold for more than a few minutes.

I would call your credit card company and have them deal with it.

Going to their FB page is very effective in getting things handled. I've done that a few times now and I've had results within the hour.

threecees · ‎09-22-2017

@drizzellla

Oh, that awful. What a horribly long time to be on hold and then get cut off. I am sure you were ready to explode by then. What a headache!

The whole situation just makes me upset. I was told just keep calling you will eventually get thru. Easy for them to say.

The holidays sure do bring stress.

SilleeMee · ‎05-22-2016

I think I was on hold for about 3 hours one time when I tried to get a hold of someone to help me with my health insurance through the marketplace when it first opened. I got cut off at the end and had to call back the following day and the same thing happened!