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08-06-2020 09:48 PM
Just curious how David know how many people on the lines to order, but yet there’s no one at customer service. He just said there was One thousand eight people on the line to order.
08-06-2020 09:50 PM
In a word...computers.
08-06-2020 09:58 PM
Every call center has a computer system that tells them how many people are on an active call and how many calls are waiting in the queque. They know how many minutes a call was active, on hold, and if it was a hangup.
08-06-2020 10:07 PM
I'm surprised that many people still call in to order.
I first placed an order with qvc about 15 years ago, and it was via the website.
08-06-2020 10:13 PM
Guess this is a good thing or David wouldn’t have anything to say.
08-06-2020 10:29 PM
08-06-2020 10:30 PM
@september wrote:I'm surprised that many people still call in to order.
I first placed an order with qvc about 15 years ago, and it was via the website.
I thought it was odd that people still call. On-line is the way to go.
08-06-2020 10:31 PM
I guess the same way 'they' know what and when we're watching on TV, etc. No need for surveys/tv poles, etc.
Ditigal programming and computers.
No such thing as privacy now-a-days.
Just think how private we were when cash only was the norm. Nobody knew who we were, where we live, etc.
Just cash was exchanged. Nothing else.
Oh, well.
Keep safe and as healthy as possible.
08-06-2020 11:15 PM
Parts of the US have extremely slow or no internet access. So they use their phone to order.
I have relatives who don't feel comfortable ordering online. And these relatives are in their fifties.
08-06-2020 11:17 PM - edited 08-06-2020 11:18 PM
They lie.
If all those customers are waiting and the phones are lighting up, it is a must have item.
Neat sales tactic.
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