Community Chat

[Caitlinh429]

Just curious on how everyone returns an item that they bought online.

Do you bring the item to USPS/UPS/FedEx and pay for shipping that way?

OR

Do you attach the return label shipped with the item and let the company deduct the shipping price from your card?

Also, which way, have you found, to be less expensive?

[Kachina624]

If it's a small, lightweight item, I.e., jewelry, you do best by taking it to the USPS and paying for the return and insurance. If it's fairly large, like a pair of shoes, you'll usually do best by using the paid label with no need to insure.

[lulu2]

I usually use the pre-paid label. It's worth the convenience of not standing in line at the post office. UPS is almost always more expensive.

[HiLo]

On 12/10/2014 lulu2 said:

I usually use the pre-paid label. It's worth the convenience of not standing in line at the post office. UPS is almost always more expensive.

Right; people always talk about how high QVC postage is but I have found it definitely lower than returning by myself. You may be able to send it by USPS for less if you don't insure the item. I know for sure that UPS charges by zones.

[Krimpette]

I have rarely had to return anything, but I recently received a Temptations measuring cup set and one piece was broken. I repackaged it, enclosed the form (after I filled out the appropriate information), slapped on the label, and handed the package to my letter carrier. No way was I going to head to the post office or UPS store at this time of year.

[June Lands]

I like easy....so I always use their label. I do not care if it costs more. I always get my credit.

[Kachina624]

On 12/10/2014 Krimpette said:

I have rarely had to return anything, but I recently received a Temptations measuring cup set and one piece was broken. I repackaged it, enclosed the form (after I filled out the appropriate information), slapped on the label, and handed the package to my letter carrier. No way was I going to head to the post office or UPS store at this time of year.

Since it was damaged, you need to call CS and tell them not to charge you for the return postage. They won't do it automatically.

[Shorty2U]

When I returned things (which is rare) I took it to the post office. Much cheaper than UPS. Plus UPS is 30 miles away..lol. The post office is 3 miles. With QVC I did NOT use their label.

[goodstuff]

Shippers generally enclose information in the package giving you options for returns, and often a pre-printed shipping label. If not, the info should be available on their website.

My favorite ploy is to order from stores where I can return things to a local store -- JC Penney or any of the major department stores, Land's End can be returned to Sears, etc. I used to do this with Coldwater Creek, till their stores closed.

[hckynut]

Return the item to whom?