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Super Contributor
Posts: 343
Registered: ‎12-12-2014

Re: How Would You Handle This Customer Service Issue?

I've been in our area's Penney's for store pickup before the holidays and it was practically empty...in fact, the mall itself was pretty lifeless. Do as Jacie suggested and go when they open.
Honored Contributor
Posts: 12,927
Registered: ‎03-09-2010

Re: How Would You Handle This Customer Service Issue?

@PickyPicky3     I'd ignore or cancel the initial order and get the item at the now reduced price ---for curbside pickup.

Esteemed Contributor
Posts: 7,174
Registered: ‎03-11-2010

Re: How Would You Handle This Customer Service Issue?

You must really want it.  Therefore go early, wear a mask and get the adjustment.  

 

 

Valued Contributor
Posts: 586
Registered: ‎01-20-2022

Re: How Would You Handle This Customer Service Issue?

QVC wouldn't adjust the price for me on a beauty product. The price changed before I even received it. 

 

How badly do you want the item and can you find it elsewhere cheaper?

Respected Contributor
Posts: 2,170
Registered: ‎05-30-2012

Re: How Would You Handle This Customer Service Issue?

Let them return it....

Honored Contributor
Posts: 8,780
Registered: ‎06-06-2019

Re: How Would You Handle This Customer Service Issue?


@elated wrote:

I go to the grocery store and wherever I want with no mask. You can't live in a bubble your whole life. Fear is very crippling.


There are many living like that.  It's too bad.  Missing out on life when you only get one go around.  

Respected Contributor
Posts: 3,549
Registered: ‎11-26-2019

Re: How Would You Handle This Customer Service Issue?

@PickyPicky3 I would go in the store with a mask on and ask for price difference.Money is money!

Honored Contributor
Posts: 8,780
Registered: ‎06-06-2019

Re: How Would You Handle This Customer Service Issue?

@PickyPicky3 You make the choice. What's more important to you ... the refund or getting over your fear of venturing in a store for a few moments???

Respected Contributor
Posts: 2,031
Registered: ‎03-11-2010

Re: How Would You Handle This Customer Service Issue?

@PickyPicky3  I agree with @Lucky Charm   cancel the order and reorder at the lower price.

 

I think their price adjustment policy is obnoxious.  Makes no sense if they have your order number and you paid by credit card. 

Respected Contributor
Posts: 2,031
Registered: ‎03-11-2010

Re: How Would You Handle This Customer Service Issue?

@PhillyGirl23 I don't understand, why wouldn't qvc give you a price adjustment?  Was is within the 30 days?  Or was it before the item actually shipped?  They do make you wait until the item ships but I think they would make a note in your file and give it to you when it does ship. (I think that's true) Anyway, sorry you had trouble with the request.